MANDEEP SINGH SIDHU
Edmonton,Canada
Summary
Well-organized security professional who has strong scheduling skills as well as strong sense of responsibility. Successful in implementing effective security measures, achieving significant safety and security improvements. Excellent communicator thrives in fast-paced environments with a complete set of skills to drive security operations. Providing exceptional security monitoring, including knowledge of surveillance protocols and CCTV camera equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Pleased to offer a cautionary presence while compassionately interacting with customers, visitors, and employees. Quick thinking, knowledge of security systems, will ensure the safety and security of people, customer service.
Overview
4
4
years of professional experience
Work History
Security Guard
Edon Management
Edmonton, AB
10.2025 - Current
- Monitored premises to ensure safety of residents and property.
- Conducted regular patrols to identify security risks and prevent incidents.
- Collaborated with law enforcement to manage emergency situations effectively.
- Enforced access control procedures for visitors and service personnel.
- Trained new staff on security protocols and standard operating procedures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Security Guard( Meadowlark Mall Health Centre)
Securiguard
Edmonton, AB
10.2024 - Current
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Communicated with team members and building management via radio, telephones, computer and proprietary software.
- Contacted police and fire departments during emergency situations, administering first aid and CPR until arrival.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Write clear and detailed reports including incident, emergency, liability, and day to day reports.
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
- Respond to and investigate fire and security alarms.
- Liaise with service providers on emergency essential services example lift break downs, fire system alarm.
- De-escalate crisis situations, provide support, and liaise with emergency personnel, including police, fire and paramedic resources.
- Report incidents to the Supervisor on unusual occurrences/activities.
Security Guard
Elite Residential Concierge
Mississauga
02.2023 - 09.2024
- Provide security services through the operation of various security systems and patrolling.
- Responding to and managing emergency and non-emergency situations.
- Monitor and patrol assigned areas and the surrounding grounds through physical patrols and by monitoring various security systems.
- Observe, investigate, and remedy possible breaches of security, criminal code violations, fire and safety hazards, illegal entry, and theft.
- Inform designated authorities in the event of security, safety, or health emergencies.
- Activate fire alarm and safety systems and assist in evacuation procedures.
- Escort designated authorities to the incident location in the event of an emergency.
- Screen unauthorized persons/staff and may be required to escort and/or physically remove offenders and trespassers. Legally arrest individuals as required and surrender them to the authorities as soon as possible.
- Record and maintain logbooks of daily activities, unusual or special occurrences, and issuance of equipment.Record complaints, conduct investigations, and prepare incident reports.
- Conduct facility lock-down and security testing.
Customer Service Associate
Walmart Canada
Mississauga
05.2022 - 01.2023
- Worked in a multicultural team by following all company policies.
- Served to various customers for their shopping troubles by describing a product, answering pricing questions and differences with rival companies.
- Severed a number of desperate customers while maintaining high level professionalism, patiently and providing accurate required information.
- Made a number of people's day by showing support and service and provided possible substitute if they are unable find a desired product.
- Increased the counts of loyal customers for Walmart by teaching people how to use the Walmart app and made them aware about their in store rights which Walmart provides to increase customers.
- Enhanced various customer satisfactions skills by serving many customers and learned how to prioritize demand.
- Enjoyed customer service by juggling many balls in hands and providing accurate information quickly.
Education
Certified Fitness Trainer -
ISSA
United State Of AmericaDiploma - Physical Education
Punjabi University Patiala
Patiala, IndiaBachelor of Arts -
Vinayaka Missions University
IndiaDiploma of Computer Application -
Indira Gandhi National Open University
New Delhi, IndiaSkills
- Microsoft office
- Communication skills (verbal and written)
- Report writing
- Multi-tasking
- Honesty
- Adaptability
- Organization
- Reliability
- Critical thinking
- Surveillance skills
- Following complex instructions
- Teamwork / Leadership
- Observation skills/ Detailed oriented
- Asset protection
- Physical stamina
- Emergency awareness
- Security operations experience
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
References
Available upon request.
Timeline
Security Guard
Edon Management
10.2025 - Current
Security Guard( Meadowlark Mall Health Centre)
Securiguard
10.2024 - Current
Security Guard
Elite Residential Concierge
02.2023 - 09.2024
Customer Service Associate
Walmart Canada
05.2022 - 01.2023
Certified Fitness Trainer -
ISSA
Diploma - Physical Education
Punjabi University Patiala
Bachelor of Arts -
Vinayaka Missions University
Diploma of Computer Application -
Indira Gandhi National Open University