Mandeep Singh Jassal
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor
Dynasty Traffic LTD
08.2022 - Current
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Supervised team of employees and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Customer Service Supervisor
TRANS ALLIANCE LLC
05.2013 - 07.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Excellent computer skills, MS Word, MS Excel, MS Outlook & PowerPoint.
- Excellent reputation for resolving work related problems and handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Reorganized and optimized leads management by implementing Zoho CRM solution.
- Resolved customer issues quickly and managed accounts to increase sales and meet quotas.
- Held weekly training meetings with Sales representatives to identify techniques to overcome sales obstacles.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Food and Beverage Supervisor
Hotel New Evening Star
10.2010 - 01.2013
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set schedules and procedures for 20 staff by planning and designating shifts and hours.
- Reviewed and approved employee schedules and timesheets.
- Positive customer experiences at all stages by overseeing every area of operations.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Industrial Training
Hotel Jaipur Palace
04.2009 - 09.2009
- Conducted organization-wide training needs assessment to identify skills, deficiencies or knowledge gaps.
- Scheduled appropriate training sessions, successfully scheduling training sessions across multiple locations.
- Educated higher-level of food service employees on how to optimize safety and procedural guidelines for equipment use.
- Selected appropriate training methods or activities such as simulations, mentoring, on-the-job training and professional development classes.
- Designed and developed outsourced and in-house training programs.
Education
Bachelor of Science - Tourism And Hotel Management
Punjab Technical University
Jalandhar 09.2010
Skills
- Supervisor
- Sales processes
- Excellent Computer Skills
- Sales presentations
- Empowers high-performing sales teams
- Time management
- Sales Reporting
- Advanced Salesforcecom user
- POS {Quickbooks/CRM} expert
- Relationship building
- Customer Relations
- Report Preparation
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Supervisor
Dynasty Traffic LTD
08.2022 - Current
Customer Service Supervisor
TRANS ALLIANCE LLC
05.2013 - 07.2022
Food and Beverage Supervisor
Hotel New Evening Star
10.2010 - 01.2013
Industrial Training
Hotel Jaipur Palace
04.2009 - 09.2009
Bachelor of Science - Tourism And Hotel Management
Punjab Technical University
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