Mandeep Singh Jassal
Surrey,BC
Summary
Sharp customer service experience with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
13
13
years of professional experience
Work History
Dispatch Supervisor (NOC 1215)
Dynasty Traffic LTD
08.2022 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Supervised team of employees and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Sent out drivers to assist 8 hourly callers based on locations, needs and worker availability.
- Directed dispatching, routing and tracking of 10 fleet vehicles.
Customer Service Representative
TRANS ALLIANCE LLC (TRANSPORTATION INDUSTRY) HANDLING ONLINE FROM INDIA
05.2013 - 07.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Excellent computer skills, MS Word, MS Excel, MS Outlook & PowerPoint.
- Excellent reputation for resolving work related problems and handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Reorganized and optimized leads management by implementing Zoho CRM solution.
- Resolved customer issues quickly and managed accounts to increase sales and meet quotas.
- Held weekly training meetings with Sales representatives to identify techniques to overcome sales obstacles.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Hotel Front Desk Clerk
Hotel Jaipur Place
10.2010 - 01.2013
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Updated guest records with pertinent information to provide personalized service during their stay.
Education
Bachelor of Science -
Punjab Technical University
Jalandhar 09.2010
Skills
- Dispatcher
- Supervisor
- Sales processes
- Excellent Computer Skills
- Sales presentations
- Empowers high-performing sales teams
- Time management
- Sales Reporting
- Advanced Salesforcecom user
- POS {Quickbooks/CRM} expert
Timeline
Dispatch Supervisor (NOC 1215)
Dynasty Traffic LTD
08.2022 - Current
Customer Service Representative
TRANS ALLIANCE LLC (TRANSPORTATION INDUSTRY) HANDLING ONLINE FROM INDIA
05.2013 - 07.2022
Hotel Front Desk Clerk
Hotel Jaipur Place
10.2010 - 01.2013
Bachelor of Science -
Punjab Technical University
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