Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff. Dedicated to increasing team productivity and the quality of work completed by mechanical service professionals. Veteran team leader with good problem-solving and conflict resolution skills. Strengths include training, coaching and supervising staff to maintain and keep equipment, systems and components working at optimal levels.
• Safely loaded and unloaded cargo using equipment such as forklifts and pallet jacks, ensuring proper handling and secure placement.
• Utilized GPS systems and knowledge of local roads to plan efficient routes, minimizing travel time and fuel consumption.
• Effectively communicated with dispatchers, customers, and fellow drivers using radio, phone, or electronic messaging systems to coordinate deliveries and
address any issues.
• Provided excellent customer service during deliveries, verifying correct items and addressing any concerns or inquiries professionally.
• Coached staff on strategies to enhance performance and improve customer relations.
• Planned and scheduled workforce for efficient utilization of employees.
• Trained, motivated and directed employees to adhere to safe work methods.
• Prepared and planned worksites to help jobs run smoothly.
• Negotiated outside contractor services and products to meet maintenance objectives.
Outside Contractor Oversight
Assignment Delegation
Team Collaboration Decision Making
Pistons and Parts Cleaning Wiring Systems
Hydraulic Press Operation