Mandeep Singh
Brampton,ON
Summary
Organized professional with experience in digital communications and Shipping Supervision. Strong background in computer handling, Reports making, workflow improvement, and clear internal communication, with a record of supporting organizations to reach out to society with different Social languages and responsive customer service across warehouse, sales, Shipping and customer-facing teams.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Shipping Supervisor
Decor-Rest Furniture Ltd
Vaughan, ON
10.2019 - Current
- Supervised shipping workflows, ensuring accurate order staging, loading, and outbound trailer readiness.
- Coordinated carrier pickups, dock schedules, and dispatch documentation to support on-time deliveries.
- Reviewed bills of lading, packing slips, and shipping labels for accuracy and compliance.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
- Maintained shipment records and escalated exceptions to protect service levels and customer satisfaction.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Utilized tracking software to monitor shipments, resolving any issues promptly to prevent delays.
- Spearheaded cross-functional projects that resulted in improved communication between departments and increased operational efficiency within the organization as a whole.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Communications and Social Media Manager
Swadhan
02.2016 - 01.2018
- Led social media content planning across platforms, aligning messaging with brand goals and audience needs.
- Managed daily posting schedules, ensuring timely delivery of approved communications and campaign updates.
- Wrote engaging copy for social posts, newsletters, and promotional materials with consistent brand voice.
- Monitored engagement trends and adjusted content strategy to strengthen audience interaction and reach.
- Reviewed English post content and translated into Punjabi and Hindi for publication.
Education
Master of Arts - Arts Education
Mahatma Gandhi University Meghalya
06-2015
Bachelor of Arts - Arts Education
Guru Nanak Dev University, Amritsar, Punjab, India
Amritsar, Punjab, India04-2013
High School Diploma -
Police DAV Public School, Amritsar, Punjab, India
Amritsar, Punjab, India02-2010
Skills
- Organizational skills
- Staff supervision
- Interdepartmental coordination
- Logistics management
- Order fulfillment
- Strategy implementation
- Analytics reporting
- Decision-making
- Digital communications
- Supply chain optimization
- Inventory control
- Process documentation
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Shipping Supervisor
Decor-Rest Furniture Ltd
10.2019 - Current
Communications and Social Media Manager
Swadhan
02.2016 - 01.2018
Master of Arts - Arts Education
Mahatma Gandhi University Meghalya
Bachelor of Arts - Arts Education
Guru Nanak Dev University, Amritsar, Punjab, India
High School Diploma -
Police DAV Public School, Amritsar, Punjab, India