Mandeep Kaur Sidhu
Belleville,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining production processes at Hannon Systems. Demonstrates exceptional adaptability and commitment to quality, significantly improving operational efficiency. Skilled in manufacturing and adept at managing high-stress situations, ensuring reliability and punctuality. Achieved notable increases in loyalty and safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production Operator
Hannon Systems
08.2022 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
Customer Service Representative
Tim Hortons
03.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Niagara College Canada
Niagara-on-the-Lake, ON04.2020
GED -
Punjabi University Patiala
India04.2016
Skills
Reliability and punctuality
Manufacturing
Adaptable to change
Material quality control
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Food handler certificate
Timeline
Production Operator
Hannon Systems
08.2022 - Current
Customer Service Representative
Tim Hortons
03.2021 - 07.2022
High School Diploma -
Niagara College Canada
GED -
Punjabi University Patiala
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