Mandeep Kaur Maan
Edmonton,AB
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative(W@H)
Shaw With Rogers
02.2024 - 10.2024
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Payment and Sales Representative (Part-Time)
PC Financials Bank
02.2022 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Conducted detailed market analysis to guide development of sales strategies.
Restaurant Supervisor
TADKA KING
02.2022 - 03.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels
- Improved customer satisfaction by ensuring consistent quality of food and service
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Department Manager
Walmart
08.2021 - 07.2022
- Strengthened relationships with external stakeholders, coordinating events and collaborating on projects as necessary.
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Increased team productivity with efficient scheduling and calendar management for staff meetings, appointments, and events.
Sales floor Associate
Walmart
05.2021 - 08.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Built and maintained relationships with peers and upper management to drive team success
- Provided customers with unparalleled service and support for both in stock and back-ordered items by placing special orders and calling other stores to find desired merchandise
- Improved customer service feedback scores through outstanding service
- Trained new staff to assist customers using excellent product knowledge
- Responded to customer questions about products and services
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
Department Manager
Pak'N Save
05.2019 - 11.2019
- Enhance the reputation of the business by promoting and encouraging best practice levels of customer service
- Effective resolve all customer-related inquiries and complaints
- Ensure costs are kept within parameters set out by the owner
- Manage assigned activities, promotions, and initiatives within plan, budget, and resources
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
- Performed opening and closing duties as part of management team and handled cash management
- Balanced workloads to meet targets without overtaxing employees
Assistant Manager of Operations
Papakura
12.2016 - 05.2019
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Reported issues to higher management with great detail.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
Education
Post Graduate certificate - Business Management, Human resources
Saskatchewan Polytechnic College
Prince Albert, SK01.2021
Diploma in Applied Management - Sales And marketing
NZCC
New Zealand12.2016
BBA - Business Management
Punjabi University
Patiala, Punjab05.2015
Skills
- Scheduling
- Account updating
- Complaint resolution
- In-store support
- Microsoft PowerPoint
- High-energy attitude
- Microsoft outlook
- Minute taking
- Project management
- Coordination
- Strategic sales
- Data collection
- Problem-solving
- Live chat support
Timeline
Customer Service Representative(W@H)
Shaw With Rogers
02.2024 - 10.2024
Payment and Sales Representative (Part-Time)
PC Financials Bank
02.2022 - 08.2023
Restaurant Supervisor
TADKA KING
02.2022 - 03.2023
Department Manager
Walmart
08.2021 - 07.2022
Sales floor Associate
Walmart
05.2021 - 08.2021
Department Manager
Pak'N Save
05.2019 - 11.2019
Assistant Manager of Operations
Papakura
12.2016 - 05.2019
Post Graduate certificate - Business Management, Human resources
Saskatchewan Polytechnic College
Diploma in Applied Management - Sales And marketing
NZCC
BBA - Business Management
Punjabi University
Similar Profiles
ANUSHKA SHARMAANUSHKA SHARMA
IT Technical Support Specialist at Gatestone & Co - Rogers Together With ShawIT Technical Support Specialist at Gatestone & Co - Rogers Together With Shaw
Shailkumar PatelShailkumar Patel
Consumer Activations and Technical Specialist at Rogers Communication(Shaw Communications)Consumer Activations and Technical Specialist at Rogers Communication(Shaw Communications)
Jaskarandeep KaurJaskarandeep Kaur
Technical support representative at Rogers together with ShawTechnical support representative at Rogers together with Shaw
Wayne NormanWayne Norman
Security Officer at Comissionair Northern AlbertaSecurity Officer at Comissionair Northern Alberta
Dylan LeducDylan Leduc
Bartender / Manager at Epic MarketBartender / Manager at Epic Market