Mandeep Kaur Gill
Hamilton,ON
Summary
Innovative professional skilled in creating and implementing marketing strategies, executing budgeting plans and utilizing market research to identify customer needs. Demonstrated ability in increasing brand visibility and market share. Possesses excellent communication and customer service skills.
Overview
12
12
years of professional experience
Work History
Senior Director of Marketing
World Financial Group Wfg
04.2015 - Current
- Streamlined marketing processes for improved efficiency and reduced costs.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Developed creative content for digital platforms, driving traffic and generating leads.
- Evaluated market trends to identify new opportunities for growth and expansion.
- Implemented data-driven decisions to optimize marketing efforts, maximizing return on investment.
- Collaborated with sales team to align goals and objectives, increasing revenue potential.
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Created content and promotional materials to drive engagement and conversions.
- Built strong relationships with industry professionals and influencers.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
- Implemented an organized system for managing client files, improving overall productivity and data management capabilities.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
Dispatch Executive
Starlight Express
03.2016 - 10.2020
- Streamlined dispatch processes by implementing efficient scheduling and route planning strategies.
- Improved on-time delivery rates with proactive communication between drivers, clients, and internal teams.
- Optimized resource allocation for vehicle maintenance, ensuring minimal downtime and maximizing fleet efficiency.
- Boosted operational efficiency through thorough analysis of dispatch data to identify areas for improvement.
- Collaborated with cross-functional teams to implement cost-saving measures in the dispatch process.
- Developed strong relationships with clients and carriers to facilitate smooth coordination during peak periods.
- Managed high-pressure situations effectively by prioritizing tasks and making quick decisions under tight deadlines.
- Contributed to business growth by identifying opportunities for expanding client base or improving existing services.
- Coordinated emergency response efforts during critical incidents involving company vehicles or personnel for swift resolution of issues.
- Monitored industry trends to stay current on best practices in dispatch management, sharing insights with colleagues as appropriate.
- Supported sales department by providing timely information about available capacity and assisting in the development of effective pricing strategies.
- Established a culture of open communication within the dispatch team, promoting collaboration and teamwork for improved performance.
Production Supervisor
Tiffany Gate Foods
04.2012 - 10.2015
- Improved production efficiency by consistently monitoring and adjusting oven temperatures and conveyor speeds.
- Ensured product quality by conducting regular visual inspections and removing any defective items.
- Maintained a clean and safe work environment by adhering to company safety guidelines and performing routine equipment checks.
- Supported continuous improvement efforts by providing input on process improvements and equipment upgrades.
- Collaborated with maintenance technicians to troubleshoot equipment issues, minimizing downtime.
- Met production deadlines consistently through effective time management strategies during busy periods.
- Streamlined workflow processes within the department for increased productivity levels without compromising quality standards.
- Contributed to the achievement of high customer satisfaction ratings by producing consistent, high-quality baked goods.
- Adapted quickly to changing demands or priorities while maintaining focus on achieving desired outcomes efficiently and effectively.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during oven operation or production processes.
- Served as a reliable resource for colleagues seeking assistance or guidance in oven operation procedures, fostering a positive and supportive work environment.
- Maintained accurate records of production data, including product weights, temperatures, and timings to ensure consistent results across batches.
Team Member
Tim Hortons
05.2012 - 07.2013
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming cafe environment.
- Prepared high-quality food and beverages, ensuring consistent taste and presentation.
- Collaborated with team members to maintain efficient daily operations and exceed sales goals.
- Managed cash register transactions, accurately handling cash and card payments from customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously while maintaining attention to detail.
- Assisted in inventory management, ordering supplies as needed for optimal cafe operations.
- Addressed customer concerns promptly, demonstrating excellent problem-solving skills to ensure satisfaction.
- Implemented new procedures for increased efficiency in cafe operations, resulting in streamlined workflows and improved teamwork among staff members.
- Trained new hires on company policies, menu offerings, and best practices for customer service excellence.
- Maintained a safe work environment by adhering to health code regulations and following proper sanitation guidelines.
- Participated in regular staff meetings to discuss strategies for improving overall performance of the cafe team.
Education
Master of Arts - English Literature
GHG Harparkash College of Education For Women
Ludhiana, India03.2012
Post Graduation Diploma - Computer Applications Development
GHG Harparkash College of Education For Women
Ludhiana, India03.2010
Skills
- Creative Direction
- Customer Segmentation
- Data-Driven Decision-Making
- Advertising Campaigns
- Competitive Analysis
- International Marketing
- Content Strategy
- Digital Marketing
- Brand Management
- Public Relations
- Product Development
- Team Leadership
Timeline
Dispatch Executive
Starlight Express
03.2016 - 10.2020
Senior Director of Marketing
World Financial Group Wfg
04.2015 - Current
Team Member
Tim Hortons
05.2012 - 07.2013
Production Supervisor
Tiffany Gate Foods
04.2012 - 10.2015
Master of Arts - English Literature
GHG Harparkash College of Education For Women
Post Graduation Diploma - Computer Applications Development
GHG Harparkash College of Education For Women
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