Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

MANDEEP KAUR GILL

Vancouver,BC

Summary

Committed home support worker offers 2.5 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.

Health Aide with background working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, primary healthcare and emergency response services. Passionate about educating patients on maintaining healthy lifestyles.

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Home Support Worker

Home instead
05.2023 - Current
    • Developed rapport to create safe and trusting environment for care.
    • Assisted disabled clients to support independence and well-being.
    • Administered medication as directed by physician.
    • Monitored progress and documented patient health status changes to keep care team updated.
    • Supervised daily activities and provided assistance to staff.
    • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
    • Provided mobility assistance such as walking and regular exercising.
    • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
    • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
    • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
    • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Home Support Worker

Hero Home Care
10.2022 - Current
  • Responsible for assisting clients with their mobility, activities of daily living, and personal care
  • Observing and monitor their clients, and are responsible for completing records and reporting changes and unsafe conditions to the supervisor.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Completed regular check-ins and progress report for each client.

Home Support Worker

Home Instead
05.2021 - Current


  • Took blood pressure readings
  • Monitored patient medication plans
  • Prepared nutritious meals for client
  • Monitored daily health
  • Assisted client with everyday tasks, such as cleaning, exercising and meal preparation
  • Provided compassionate daily care and companionship
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Developed individual care plans for clients based on specific needs.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Assisted with daily living activities, running errands, and household chores.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Scheduled daily and weekly care hours for client caseload.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Team Member

Tim Horton
06.2021 - 09.2021
    • Kept work areas clean, organized, and safe to promote efficiency and team safety.
    • Contributed to team success by completing jobs quickly and accurately.
    • Learned all required tasks quickly to maximize performance.
    • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
    • Worked different stations to provide optimal coverage and meet production goals.
    • Developed strong customer service and product knowledge skills to enhance individual and team performance.
    • Maintained productive, efficient approach to all tasks.
    • Developed strong cooperative relationships with coworkers and managers.
    • Operated register to process payments and collect cash payment for order totals.
    • Addressed and resolved customer complaints in polite and professional manner.
    • Trained new team members by relaying information on company procedures and safety requirements.
    • Assisted with inventory counts and stocking of merchandise.
    • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
    • Assisted customers in selecting merchandise best suited to needs.
    • Monitored and verified all merchandise was properly priced and labeled.
    • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
    • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
    • Evaluated customer needs and feedback to drive product and service improvements.
    • Frequently inspected production area to verify proper equipment operation.
    • Helped meet changing demands by recommending improvements to business systems or procedures.
    • Developed effective improvement plans in alignment with goals and specifications.
    • Collected, arranged, and input information into database system.
    • Educated staff on organizational mission and goals to help employees achieve success.
    • Gathered, organized and input information into digital database.
    • Observed packing operations to verify conformance to specifications.
    • Conducted regular reviews of operations and identified areas for improvement.
    • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
    • Generated reports detailing findings and recommendations.
    • Evaluated staff performance and provided coaching to address inefficiencies.
    • Devised and implemented processes and procedures to streamline operations.
    • Maintained database systems to track and analyze operational data.
    • Created and managed project plans, timelines and budgets.
    • Developed and updated tracking spreadsheets for process monitoring and reporting.
    • Supported creation of detailed, technical financial models to value potential acquisition targets.
    • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

FOH Team Member

Tim Horton
01.2020 - 01.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Calculated billings and hotel charges and provided receipts to customers, delivering proof of transaction.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Registered guest information on database to maintain accuracy and tracking information.
  • Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
  • Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
  • Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
  • Provided keys, map and directions to room, restaurant and pool area to acquaint guests with hotel.

Housekeeping

Royal Jubilee Hospital
05.2020 - 09.2020
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Communicated repair needs to maintenance staff.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Coordinated household cleaning service operations and managed client relations.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports, and other business documentation.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.

Hospice Volunteer

Victoria Hospice Society, Royal Jubilee Hospital
05.2020 - 07.2020
  • Offered patients emotional and social support by listening, reading and playing non-strenuous games.
  • Supported families through difficult transitions and answered questions.
  • Made home visits to patients outside of medical facilities to offer additional support.
  • Ran errands for patients to collect or purchase needed items.
  • Restocked and organized supplies for patients, caregivers and volunteers.
  • Assisted care team with administrative requirements of treatment delivery.
  • Planned and fulfilled special holidays, birthdays and anniversaries to build memories for loved ones.
  • Documented patient information and care activities in electronic health record.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Education

Diploma - Arts and science

Camosun College
Victoria, BC
01.2022

Skills

  • Supporting Daily Living Needs
  • Sanitizing Surfaces
  • Client Observations
  • Communication Assistance
  • Administrative Support
  • Interpersonal Communications
  • Alcohol Rubs
  • Assisted Living
  • Personal Grooming Care
  • Emergency Situations
  • Oral Hygiene
  • Home Healthcare
  • Recording Vital Signs
  • First Aid and Safety
  • First Aid Certification
  • Personal Care Assistance
  • Dependable and Responsible
  • Maintenance and Repair
  • MS Office
  • Decision-Making
  • PPE Compliance
  • Safe Handling Standards
  • Exhibit Knowledge
  • Workplace Safety
  • Alzheimer's training completed
  • Health Code Requirements
  • CPR LEVEL C
  • MS Office
  • Decision-Making
  • PPE Compliance
  • Safe Handling Standards
  • Exhibit Knowledge
  • Workplace Safety
  • Alzheimer's training completed
  • Health Code Requirements
  • CPR LEVEL C
  • MS Office
  • Decision-Making
  • PPE Compliance
  • Safe Handling Standards
  • Exhibit Knowledge
  • Workplace Safety
  • Alzheimer's training completed
  • Health Code Requirements
  • CPR LEVEL C
  • MS Office
  • Decision-Making
  • PPE Compliance
  • Safe Handling Standards
  • Exhibit Knowledge
  • Workplace Safety
  • Alzheimer's training completed
  • Health Code Requirements
  • CPR LEVEL C
  • MS Office
  • Decision-Making
  • PPE Compliance
  • Safe Handling Standards
  • Exhibit Knowledge
  • Workplace Safety
  • Alzheimer's training completed
  • Health Code Requirements
  • CPR LEVEL C
  • Community integration

Additional Information

  • Willing to relocate: Anywhere

Timeline

Home Support Worker

Home instead
05.2023 - Current

Home Support Worker

Hero Home Care
10.2022 - Current

Team Member

Tim Horton
06.2021 - 09.2021

Home Support Worker

Home Instead
05.2021 - Current

Hospice Volunteer

Victoria Hospice Society, Royal Jubilee Hospital
05.2020 - 07.2020

Housekeeping

Royal Jubilee Hospital
05.2020 - 09.2020

FOH Team Member

Tim Horton
01.2020 - 01.2021

Diploma - Arts and science

Camosun College

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