Mandeep Kaur
WOODBRIDGE,ONTARIO
Summary
Compassionate Direct Support Worker with knack for building meaningful relationships and promoting independence. Improved quality of life for clients through tailored support plans and positive reinforcement, leading to increased client satisfaction and engagement. Known for creating safe and supportive environment that encourages personal growth and community involvement.
Takes on challenging new role, harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Direct support worker
VITA CLS
Toronto, Ontario
12.2021 - Current
- Utilised conflict management techniques successfully, maintaining a peaceful living environment for all residents.
- Strengthened the client's self-confidence for independent living through regular skills training sessions.
- Partnered with supervisors and social services team to help coordinate quality care.
- Delivered high-quality personal care, promoting dignity and respect at all times.
- Ensured a safe and comfortable environment with meticulous attention to hygiene standards.
- Provided emotional support to clients, resulting in improved mental well-being.
- Advocated on behalf of service users as needed, safeguarding their rights and interests consistently.
- Conducted regular assessments of client needs, tailoring care plans accordingly for optimum results.
- Implemented individualised care plans that resulted in enhanced quality of life for clients.
- Worked collaboratively with multi-disciplinary teams to deliver holistic care services.
- Managed medication routines accurately to ensure the optimal health of clients.
Food and beverage supervisor
Marry browns
North York , canada
01.2018 - 09.2021
- Collaborated closely with the kitchen team to maintain consistency in food presentation.
- Provided regular performance feedback to staff for their professional development.
- Increased sales by introducing innovative marketing strategies.
- Increased team productivity with efficient work schedules and staff assignments.
- Established excellent rapport with customers via friendly and professional service.
- Efficiently handled cash transactions, minimising errors at end-of-day reconciliations.
- Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
- Recruited and trained high-performing team members to deliver faultless customer care.
Education
Some College (No Degree) - Health
St.clair College
North york, canada 01.2018 - 04.2019
General Nursing - Health& science
MHR DAV Institute of Nursing
India 09.2012 - 06.2016
Skills
- Disability support experience
- Boundaries awareness
- Problem behaviour addressing
- Abuse recognition
- Respecting dignity
- Strong ethics and morality
- Infection control knowledge
- Responsibility towards patients' well-being
- Tolerance and understanding
- Confidentiality respectfulness
- Adapting to patient needs
- Calmness under pressure
- Medication Administration
- Active listener
Languages
English
Fluent
Punjabi
Native
Hindi
Fluent
Certification
First aid & CPR
References
References available upon request.
Timeline
Direct support worker
VITA CLS
12.2021 - Current
Food and beverage supervisor
Marry browns
01.2018 - 09.2021
Some College (No Degree) - Health
St.clair College
01.2018 - 04.2019
General Nursing - Health& science
MHR DAV Institute of Nursing
09.2012 - 06.2016