Mandeep Sohi
Brampton,ON
Summary
Dynamic and results-oriented professional with proven expertise in merchandising and logistics management at Gap Inc. Excelled in inventory optimization and customer engagement, enhancing product visibility and sales. Skilled in CRM and problem-solving, adept at fostering relationships and efficient workflows. Demonstrated ability to lead teams and manage high-stress situations, ensuring timely delivery and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Dispatcher
Trans Haulers Group
10.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Scheduled and dispatched drivers to locations.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Managed customer accounts and invoicing.
- Monitoring dispatch board and adjusted calls priorities regularly based on customer needs.
- Knowledge of AVAAL software.
Merchandiser
Gap Inc
07.2018 - 07.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
- Increased customer engagement by providing knowledgeable product recommendations.
- Improved product visibility by strategically organizing merchandise on showroom floors.
Education
Business Management - Business
Sheferd Business School
United Kingdom Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Active listener
- Knowledge of MS office, excel, outlook
- Knowledge of adobe
- Customer relationship management (CRM)
- Multitasking
- Organizational skills
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Dispatcher
Trans Haulers Group
10.2023 - Current
Merchandiser
Gap Inc
07.2018 - 07.2022
Business Management - Business
Sheferd Business School
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