Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

MANDEEP SINGH BHULLAR

Kitchener,ON

Summary

Highly motivated customer / sales professional seeking full time employment. I have strong customer service and management skills which I can bring to the position. I bring 7 years of experience in various positions such as Customer Care Agent, Server and Receptionist.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Collection Agent

Teleperformance
05.2022 - 05.2024
  • Managed inbound calls in a professional and timely manner to ensure high-quality customer satisfaction by adapting to the situation in order to provide and promote Always Better Service for Customers
  • Practiced privacy protocols and regulations while handling the customer's service personal information
  • Maintained record of customer's issues and applied efficient service to enforce a one-call resolution by updating and documenting each call efficiently using Salesforce and in the Customer Engagement Platform (CEP) software.

Onsite Administrator

Switch Health
12.2020 - 05.2022
  • Greeted passengers and provided an outstanding guest experience to help reduce the stress and tension of traveling during a pandemic
  • Answered passenger inquires about Federal, Provincial, Municipal and Airport authority regulatory and testing requirements
  • Responded to and resolved passenger and client concerns and escalate any concerns to Supervisor as deemed appropriate.

Server

Pim Pam FOC
09.2017 - 07.2018
  • Responsible for all initial setup of tables before the customers' arrival
  • Managed party events by organizing the seating area according to customer's experience
  • Restocked and monitored wine cellars as needed
  • Maintained the cleanliness of the restaurant through the correct sanitization procedures.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Office Admin / Receiptionist

La jawab
04.2015 - 05.2017
  • Answered incoming phone calls and managed customer concerns and queries as needed
  • Managed bookings for tables, and wedding or banquet reservations
  • Delivered exceptional guest experience, in order to provide correct and accurate information regarding reservations and other queries
  • Maintained a log for customer queries and solutions processed daily
  • Managed variety of administrative tasks including calendar management (scheduling of meetings, coordinated visits with internal / external contacts and organization of events)
  • Prioritized and supported the management of correspondence including email, message follow-ups and internal / external liaison.

Education

Hospitality And Tourism Management

Conestoga College
Waterloo, ON
05.2021

Hotel Management - SDH Institute

SDH Institute
Singapore
08.2018

Skills

  • Fluent in English And Hindi
  • Teamwork
  • Time Management
  • Analytical & Problem Solving
  • Communication
  • Sales Management
  • Strong Judgement
  • Adaptability
  • Leadership
  • Organization
  • Excellent Customer Service
  • Attention to Detail

Certification

  • First Aid, AED & CPR C
  • Forklift Certification
  • G-license

References

REFERENCES AVAILABLE UPON REQUEST

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Collection Agent

Teleperformance
05.2022 - 05.2024

Onsite Administrator

Switch Health
12.2020 - 05.2022

Server

Pim Pam FOC
09.2017 - 07.2018

Office Admin / Receiptionist

La jawab
04.2015 - 05.2017

Hospitality And Tourism Management

Conestoga College

Hotel Management - SDH Institute

SDH Institute

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MANDEEP SINGH BHULLAR