Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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MANDEEP SINGH

Surrey,Canada

Summary

Accomplished and results-oriented Operations Lead with a proven track record of optimizing warehouse operations, driving team performance, and enhancing inventory accuracy. Extensive experience with Warehouse Management Systems (WMS), including Oracle and Manhattan Scale, to ensure seamless operations and operational excellence. Adept in leading cross-functional teams, improving process workflows, and ensuring compliance with industry standards. Known for driving efficiency improvements, managing high-performing teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Lead

SCI Logistics
Delta
05.2023 - Current
  • WMS Expertise & System Optimization: Spearhead the operation of WMS (Oracle, Manhattan Scale) to monitor real-time inventory levels, optimize order fulfillment, and track shipments, ensuring high accuracy and efficiency in all processes.
  • Team Leadership & Operational Excellence: Lead a core team of 20, scaling to 35 during peak periods, driving operational performance through strategic planning, mentoring, and motivational leadership.
  • Inventory & Stock Management: Oversee the entire inventory process, conducting audits, managing stock levels, and reconciling discrepancies. Implement efficient stock replenishment systems to maintain optimal inventory flow.
  • Data-Driven Decision Making: Generate comprehensive performance reports to track key performance indicators (KPIs), analyze operational trends, and provide actionable insights to senior leadership for continuous improvement.
  • Process Optimization: Continuously identify and implement best practices for workflow optimization, reducing costs, increasing operational efficiency, and driving customer satisfaction.
  • Compliance & Safety Management: Ensure strict adherence to health, safety, and regulatory standards. Conduct regular audits, lead training sessions, and foster a culture of safety and operational integrity.

Operations Support Coordinator

SCI Logistics
Langley
04.2021 - 05.2023
  • Inventory Control & Stock Replenishment: Managed inventory from receipt to shipment, ensuring accurate stock levels, efficient order fulfillment, and consistent availability of products.
  • Material Handling & Order Fulfillment: Coordinated efficient product picking, packing, and shipping, overseeing quality control and ensuring accurate order completion.
  • Cross-Functional Collaboration: Collaborated with warehouse staff, supervisors, and other departments to resolve operational issues, improve material handling, and enhance overall productivity.
  • Documentation & Reporting: Produced accurate shipping and receiving documents, providing management with detailed reporting on inventory discrepancies, stock levels, and order status.

Shift Lead

Real Canadian Superstore
Surrey
01.2019 - 03.2021
  • Team Leadership & Development: Managed a team of night stockers, delegating tasks and ensuring optimal performance in restocking, inventory management, and store organization. Focused on maintaining team morale and productivity.
  • Product Rotation & Shelf Management: Utilized FIFO (First-In-First-Out) methodology to manage inventory, ensuring the freshest products were available for customers and reducing waste in perishable goods.
  • Shipment Verification & Stock Replenishment: Assisted in receiving and verifying shipments, ensuring that product quantities and quality met store standards. Oversaw the efficient restocking of inventory across various store departments.
  • Customer Service Excellence: Delivered exceptional service to customers by maintaining a clean, organized, and fully stocked sales floor. Provided direct support in locating products and ensuring a positive shopping experience.
  • Safety & Compliance: Enforced safety protocols, conducted staff training on proper handling and storage, and ensured compliance with company policies to maintain a safe work environment.

Education

Master of Business Administration (MBA) - Marketing and Operations

Punjabi University Patiala

Post Graduate Diploma - Business Management

Vancouver Community College

Skills

  • Oracle
  • Manhattan Scale
  • Team Leadership
  • Staff Development
  • Inventory Control
  • Stock Replenishment
  • Process Optimization
  • Workflow Management
  • Data Analysis
  • KPI Reporting
  • Regulatory Compliance
  • Safety Standards
  • Problem-Solving
  • Issue Resolution
  • Material Handling
  • Forklift Operations

Certification

  • Certified Forklift Trainer
  • Certified High Reach Trainer
  • Certified Order Picker Trainer
  • Certified Double Walkie Trainer

References

Available upon request.

Timeline

Operations Lead

SCI Logistics
05.2023 - Current

Operations Support Coordinator

SCI Logistics
04.2021 - 05.2023

Shift Lead

Real Canadian Superstore
01.2019 - 03.2021

Master of Business Administration (MBA) - Marketing and Operations

Punjabi University Patiala

Post Graduate Diploma - Business Management

Vancouver Community College

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