Mandeep Singh
Calgary
Summary
Dynamic and results-driven professional with extensive experience as an Assistant Store Manager at Great Canadian Oil Change. Proven track record in enhancing customer satisfaction through effective team leadership and sales expertise. Skilled in process improvements and stock management, fostering a collaborative environment that drives operational excellence.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Great Canadian Oil Change
08.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
Security Officer
Tone-Gar Security Servies
07.2020 - 11.2022
- Patrolled and monitored premises in company vehicle
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Recorded daily security occurrences in site assignment log.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Trained security workers on site-specified procedures.
- Managed security staff rotation for position coverage on breaks.
Security Officer
Paladin Security Group
05.2019 - 06.2020
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
Post-Graduate Certificate - Computer Application Security
Conestoga College Institute of Technology And Advanced Learning
Kitchener05-2019
Post-Graduate Certificate - Information Technology And Network Security
Conestoga College Institute of Technology And Advanced Learning
Kitchener09-2018
Master of Science - Master of Computer Application
Shri Guru Granth Sahib World University
Fathegarh Sahib, India, Punjab07-2016
Skills
- Stock management
- Team building and leadership
- Time management
- Work Planning and Prioritization
- Sales expertise
- Stock rotations
- POS systems
- Verbal and written communication
- Store operations
- Employee scheduling
- Customer service management
- Store opening and closing
- Attention to detail
- Team management
- Problem-solving
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Assistant Store Manager
Great Canadian Oil Change
08.2023 - Current
Security Officer
Tone-Gar Security Servies
07.2020 - 11.2022
Security Officer
Paladin Security Group
05.2019 - 06.2020
Post-Graduate Certificate - Computer Application Security
Conestoga College Institute of Technology And Advanced Learning
Post-Graduate Certificate - Information Technology And Network Security
Conestoga College Institute of Technology And Advanced Learning
Master of Science - Master of Computer Application
Shri Guru Granth Sahib World University
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