Mandeep Singh
Montreal,QC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Support Professional/ Sales Advisor
Concentrix
04.2021 - 11.2023
- Enhanced customer satisfaction by efficiently resolving support tickets and addressing concerns.
- Streamlined workflows for faster response times, handling high volume of support requests daily.
- Maintained high-quality standards with thorough follow-ups on resolved issues to ensure customer satisfaction.
- Provided exceptional phone and email support.
- Assisted customers in refilling prescriptions.
- Educated members about general information about health insurance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed approximately 30 calls a day.
Delivery Driver
Instacart
06.2021 - 10.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Loaded orders at customer's homes or locations.
Cook
Popeyes
08.2020 - 10.2020
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Security Guard
GardaWorld Security
08.2019 - 03.2021
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Warehouse Associate
Canpar Express
01.2019 - 06.2019
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Worked safely around moving machinery.
Education
College Diploma - Computer Engineering
Northern College
Toronto, ON08.2020
Skills
- Call center experience
- Complaint Handling
- CRM Software
- Fluency in multiple languages
- Typing Speed
- Order Fulfillment
- Sales Promotion
- Customer Service
- Call Management
- Team Collaboration
- Multitasking
- Active Listening
- Problem-solving aptitude
- Commercial driving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Class 5 driver's license
I have Class 5 Canadian driver's license with a driving history of almost 3+ years.
Timeline
Delivery Driver
Instacart
06.2021 - 10.2023
Customer Support Professional/ Sales Advisor
Concentrix
04.2021 - 11.2023
Cook
Popeyes
08.2020 - 10.2020
Security Guard
GardaWorld Security
08.2019 - 03.2021
Warehouse Associate
Canpar Express
01.2019 - 06.2019
College Diploma - Computer Engineering
Northern College