Summary
Overview
Work History
Education
Skills
Languages
Class 5 driver's license
Timeline
Generic

Mandeep Singh

Montreal,QC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Support Professional/ Sales Advisor

Concentrix
04.2021 - 11.2023
  • Enhanced customer satisfaction by efficiently resolving support tickets and addressing concerns.
  • Streamlined workflows for faster response times, handling high volume of support requests daily.
  • Maintained high-quality standards with thorough follow-ups on resolved issues to ensure customer satisfaction.
  • Provided exceptional phone and email support.
  • Assisted customers in refilling prescriptions.
  • Educated members about general information about health insurance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed approximately 30 calls a day.

Delivery Driver

Instacart
06.2021 - 10.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Loaded orders at customer's homes or locations.

Cook

Popeyes
08.2020 - 10.2020
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Security Guard

GardaWorld Security
08.2019 - 03.2021
    • Enhanced overall security by conducting thorough patrols and monitoring premises.
    • Reduced incidences of theft by implementing effective access control measures.
    • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
    • Responded to emergencies promptly, ensuring the safety of all individuals on site.
    • Maintained visitor logs for accurate record-keeping and improved site access control.
    • Monitored CCTV cameras and alarm systems for security breaches.
    • Examined doors, windows and gates to verify security.
    • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Warehouse Associate

Canpar Express
01.2019 - 06.2019
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Worked safely around moving machinery.

Education

College Diploma - Computer Engineering

Northern College
Toronto, ON
08.2020

Skills

    • Call center experience
    • Complaint Handling
    • CRM Software
    • Fluency in multiple languages
    • Typing Speed
    • Order Fulfillment
    • Sales Promotion
      • Customer Service
      • Call Management
      • Team Collaboration
      • Multitasking
      • Active Listening
      • Problem-solving aptitude
      • Commercial driving

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Class 5 driver's license

I have Class 5 Canadian driver's license with a driving history of almost 3+ years.

Timeline

Delivery Driver

Instacart
06.2021 - 10.2023

Customer Support Professional/ Sales Advisor

Concentrix
04.2021 - 11.2023

Cook

Popeyes
08.2020 - 10.2020

Security Guard

GardaWorld Security
08.2019 - 03.2021

Warehouse Associate

Canpar Express
01.2019 - 06.2019

College Diploma - Computer Engineering

Northern College

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Mandeep Singh