Mandeep Singh
Victoria,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Canadian Linen & Uniform Service
06.2023 - 12.2023
- Providing professional customer service.
- Selling variety of the products services to the customers.
- Providing the value of the product in prospect of customer needs.
- Delivering the product to customer door professionally.
- Dealing with customer inquiries,issues and resolve the issues right away for better customer satisfaction.
- Keeping customers up to date with new services and products details.
- Efficient with making changes with customer orders according to customer needs.
Store Support Supervisor
Wholefoods Market
05.2022 - 12.2022
- Sales and Presentation.
- Provide customer service to satisfy and delight customers.
- Train, develop, mentor, motivate, and counsel team members to sustain high performance.
- Set and achieve the highest standards of retail execution.
- Selling Products and services.
- Engaging communicator with a proven track record in Negotiation.
- Focused on building strong professional relationship with customer.
- Foster & encourage an environment of teamwork, mutual respect, and exceptional morale.
- Excellent people and time management to keep the work performance higher.
- Strict to follow the company rules and regulations for work and customer safety.
- Make Sales Projections and Budgetary planning.
- Conduct Staff Meetings.
Department Manager
Walmart Canada
12.2020 - 05.2022
- Oversaw and promoted all company-sponsored programs viz., Walmart MasterCard, Walmart Protection Plan, Charity Initiatives, & discount programs.
- Monitored all Front-End team members ensuring proper coverage.
- Provided regular trainings to the team members.
- Handled customer and team members concerns and guided as required.
- Oversaw purchase, return and exchange transactions.
- Provided approvals and verified processes to meet Company guidelines.
- Managed the online orders and provided best customer services with excellent customer feedback scores.
- Daily team meetings to provide regular feedback on team proformance.
Customer Experience Associate
Walmart Canada
09.2018 - 12.2020
- Handled customer and Associate concerns and guided as required
- Oversaw purchase, return and exchange transactions
- Dealing with the merchandise and stock
- Helping customers by directing them to the right products as their requirements
- Joining training sessions and team meetings to keep myself upto date with the product knowledge
- Maintaining customer safety and satisfaction.
Education
Diploma - Business Administration
University of Victoria
Victoria, BC.12.2020
Bachelor - Electrical Engineering
Chandigarh University
05.2016
Skills
- Holding Class 5 Driver’s License for more than 3 years with clear driving record
- Customer Service with precessional customer engagement, Coaching and Mentoring, Directing Team Members and other Departmental Activities
- Leadership skills, Time management skills and interpersonal skills
- Understand and implement regulatory and safety policies & procedures and Emergency Responses
- Worked tirelessly in high-volume workplaces, putting quality and reliability foremost
- Cross selling/Upselling, Conflict Management and Problem Solving
- MS Office: Word, Google Docs,Excell, Google Sheets,Powerpoint, Google Slides
Timeline
Customer Service Representative
Canadian Linen & Uniform Service
06.2023 - 12.2023
Store Support Supervisor
Wholefoods Market
05.2022 - 12.2022
Department Manager
Walmart Canada
12.2020 - 05.2022
Customer Experience Associate
Walmart Canada
09.2018 - 12.2020
Diploma - Business Administration
University of Victoria
Bachelor - Electrical Engineering
Chandigarh University
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