Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandeep Sidhu

Calgary,AB

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Proficient leader delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.

Overview

20
20
years of professional experience

Work History

Pre-Boarding Screening Officer

Garda world
05.2022 - Current
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.

Operations Assistant

One Step Solution Services
11.2019 - 12.2022
  • Supervised day-to-day facility operations in accordance with set policies and guidelines.
  • Planned routine operations and special projects under direction of operations manager.
  • Assisted management in making important decisions by collecting, organizing and modeling data.
  • Worked closely with other departments on special projects.
  • Maintained communication with customer service and dispatch to coordinate deliveries.
  • Identified discrepancies to devise and initiate cost-effective solutions.
  • Assisted with answering phones, filing paperwork, entering data and required info to support operations department.
  • Updated and input route information into computer system on daily basis.
  • Collaborated with internal departments to enhance operations by supporting and improving daily business activities and processes.
  • Supported project management and implementation to achieve on time and in line with requirements.
  • Organized communications between executives, staff members and customers and composed memos, reports, forms and other business documents.

Administrative Coordinator

KHALSA GIRLS COLLEGE
07.2013 - 06.2019
  • Oriented, trained, and directed staff to achieve objectives.
  • Planned and implemented strategies to increase funding through various approaches.
  • Oversaw staff, financials and key performance indicators to manage business operations.
  • Cultivated and maintained positive relationships with employees and freelance personnel.
  • Planned routine operations and special projects under direction of operations manager.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Managed administrative processes and prepared key reports and documentation.
  • Liaised between employees and upper-level management and resolved issues.
  • Managed and distributed staff contact lists to create lines of communication with partners and co-workers.

Office Administrator

KHALSA SENIOR SECONDARY SCHOOL
07.2005 - 06.2013
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Documented and routed business correspondence to manage office paperwork.

Office Assistant

KHALSA SENIOR SECONDARY SCHOOL
07.2003 - 06.2005
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Documented and routed business correspondence to manage office paperwork.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Answered phone calls daily and pleasantly welcomed visitors to office.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Dispersed incoming mail to correct recipients throughout office.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Received and screened high volume of internal and external communications.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Served as central point of contact for outside vendors needing to gain access to building.
  • Routed agreements, contracts and invoices through signature process.
  • Oversaw workforce management and staff scheduling to keep office operations running smoothly.
  • Posted open positions on company and social media websites.
  • Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Updated databases with Scholar register data, verified changes in information and maintained 100% accuracy.

Education

License Certificate - Home Inspection

Carson Dunlop
Toronto, ON
04.2021

MBA - Marketing Management AND HUMAN RESOURCES

SIKKIM MANIPAL UNIVERSITY
GANGTOK
10.2006

Bachelor of Computer Applications - Computer And Information Systems

PUNJAB TECHNICAL UNIVERSITY
JALANDHAR
05.2003

Skills

  • Recruiting and hiring
  • Team direction
  • Analytical problem solver
  • Adept multi-tasker
  • Schedule management
  • Employee development
  • Performance improvements
  • Supervision and training
  • Product marketing
  • Communications management
  • Customer Service and Assistance
  • Metal Detectors
  • Screening Wands

Timeline

Pre-Boarding Screening Officer

Garda world
05.2022 - Current

Operations Assistant

One Step Solution Services
11.2019 - 12.2022

Administrative Coordinator

KHALSA GIRLS COLLEGE
07.2013 - 06.2019

Office Administrator

KHALSA SENIOR SECONDARY SCHOOL
07.2005 - 06.2013

Office Assistant

KHALSA SENIOR SECONDARY SCHOOL
07.2003 - 06.2005

License Certificate - Home Inspection

Carson Dunlop

MBA - Marketing Management AND HUMAN RESOURCES

SIKKIM MANIPAL UNIVERSITY

Bachelor of Computer Applications - Computer And Information Systems

PUNJAB TECHNICAL UNIVERSITY

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