Mandeep Sachdev

Customer growth and success leader at an early-stage B2B SaaS company focused on enabling sales and frontline teams through personalized, AI-driven learning. Led acquisition and success efforts across healthcare, pharma and tech verticals.

• Customer Growth and Acquisition: Drove customer acquisition across mid-market and enterprise segments, growing the company to 30+ customers including Uber, and scaling usage to 100K+ users with $300K+ in ARR
• Go-to-Market and Retention Strategy: Spearheaded entry into the North American market—developed and executed a tailored GTM strategy targeting ACVs of $50K–$100K; championed customer success plans to improve retention and account expansion
• Product-Led Success: Partnered with product and engineering to translate customer feedback into flagship AI features—including a learning co-pilot and text-to-video tools—enhancing user engagement and platform stickiness
• Investor Readiness and Storytelling: Co-led Series A capital raise of $4M by delivering success metrics, client QBR insights, financial projections and case studies, helping articulate platform value to investors and prospects

Conceptualized a revolutionary AI-first digital health platform with a Nurse Practitioner led proactive Care Team driving personalized and outcomes focused health activation and prevention to improve healthspan for employees

• Concept Validation: Secured validation from practitioners, patients and employers, including “voice of intent” for pilot participation from 2 large Canadian organizations; sharpened sales and customer development expertise
• Fundraising Strategy and Execution: Led fundraising with investors (angels and VC firms) through networking and pitch delivery; secured a contingent investment commitment of $350K from a reputed Canadian family office. Although fundraising goals were unmet, gained valuable insights into investor expectations and strategic approaches for future initiatives.

Executive Team member leading strategic planning and execution, corporate development, clinic expansion, strategic partnerships along with market and customer insights enablement for Canada's premier preventative and concierge care clinic

• Strategic Growth: Spearheaded Medcan’s 3-Year Strategic Plan, "Ambition 2025," achieving 20% YoY revenue growth and 15% EBITDA expansion. Implemented a balanced scorecard, leading to enhanced performance measurement and accountability.
• Executive Management: Facilitated weekly Executive Team meetings and quarterly business reviews with the Leadership Team and Board, resulting in streamlined decision-making and effective risk mitigation
• Forecasting Transformation: Enhanced demand forecasting accuracy by shifting from top-down to bottom-up models, improving confidence in 3-year revenue targets by 25%
• Clinic Expansion: Successfully launched satellite clinics in Muskoka and Collingwood through strategic market analysis and efficient cross-functional execution, projected to generate $6M+ in additional revenue over 3 years
• Customer Experience: Redesigned customer journeys and launched an enhanced “digital front door,” increasing client engagement and satisfaction scores by 30%
• Affiliate Management: Optimized management of six Affiliate Clinic Partners in Canada, renegotiating contracts to boost out-of-province revenue and improve client experience
• Digital Innovation: Introduced Medcan’s first third-party client-facing app, enhancing client experience and engagement. Established a rigorous digital partnerships evaluation process, leading to 3X efficiency in vendor due-diligence
• Product Innovation: Designed and launched a $2M revenue budget Employer Health Programs product, delivering organizational wellness assessments and tailored workplace healthcare solutions to employers

Associate Director - Healthcare Analytics & Strategy 03/2016 – 08/2019

Managing Consultant – Healthcare Strategy 02/2014 – 02/2016

Analytics, consulting and digital customer success leader driving business and team growth while championing data-driven advice for healthcare organizations on a variety of strategic, financial and operational transformation projects

• Leadership & Revenue Growth: Co-founded the Guidehouse Healthcare Analytics division, leading a 25+ member team comprising consultants, customer success specialists, data scientists and subject matter experts, generating $15M+ annual revenue within the $100M+ Healthcare Strategy practice
• Strategic Planning: Developed and executed the business plan for the Analytics division, led ongoing planning and product/business development with Consulting Partners driving consistent 2X annual growth in revenue over 4 years
• SaaS Platform Development: Pioneered multiple business intelligence SaaS platforms, contributing $1M+ in ARR and transforming healthcare organizations with advanced data analytics solutions in areas like total cost of care and population health
• Value-based Care Innovation: Led analytics solution delivery ($1M+ in ARR) and adoption for Medicare Bundled Payments program clients, enabling 10+ hospitals to achieve superior performance and optimize post-acute care networks
• COVID-19 Response: Mobilized a 35+ member analyst team to deliver rapid, actionable analytics to aid US hospital clients secure emergency federal during the COVID-19 pandemic, booked $20M in revenue for the firm over 2 months
• Clinical Transformation Expertise: Directed clinical transformation strategy work for hospitals, insurance, and life sciences clients through capability and data-driven assessments and best practice process improvements
• Client Success: Developed strategic and implementation plans for a Physician Group led Accountable Care Organization in New York State’s Medicaid delivery system reform program, securing $700M in funding over 4 years

Customer success and strategy leader partnering with executives at health systems and self-insured employers to optimize healthcare costs, enhance employee benefits, and manage population health through SaaS Analytics platforms

• Customer Portfolio Management: Led and scaled a team of customer success associates onboarding, training and delivering value to over 20 Crimson (healthcare claims intelligence platform) customers, generating $5M+ annual revenue and achieving $30M in cost savings, a 3:1 ROI, and a 95%+ retention rate
• Customer Turnaround Expert: Recognized for turning around challenging customer relationships and significantly reducing churn; renewed a challenging customer by delivering an actionable plan for population health management, securing $300K in incremental revenue and new Medicare population management contracts covering 100K lives.
• Revenue Growth: Innovated a sub-team structure, leading customer success for 27 clients with one associate, converting 3 out of 4 risk contracts in a month, and generating $400K in booked revenue
• Clinical Initiative Impact: Partnered with a 311-bed health system in Ohio to implement clinical variation initiatives targeting overutilization, length of stay and readmissions, resulting in $3M+ cost savings within 9 months, surpassing annual goals
• Executive Relationships: Cultivated strong relationships with C-level executives, closing significant cross-sell and up-sell opportunities, and driving conversions in collaboration with Sales and Marketing teams
• Process Improvement: Enhanced cross-functional collaboration between product management, delivery, and technology teams, reducing turnaround time for product enhancement requests by 50%.

• Partnered with the CEO in leading primary and secondary research and assessments on financial advisor CRM technologies

• Championed due diligence on new business opportunities by leveraging Cognos reports and dashboards; presented strategic recommendations as customer relationship manager for British Telecom contributing toward a $5M contract

• Various software development and leadership roles