MANDEEP RANA
MISSISSAUAGA,Canada
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
SANDWICH ARTIST AND CASHIER
SUBWAY
HISAR, India
01.2022 - 10.2024
- Greeting customers, answering questions about the menu, and explaining menu items
- Cutting, chopping, and slicing sandwich toppings, and assembling sandwiches to order
- Cleaning and disinfecting workstations and utensils, and ensuring sanitation standards
- Practicing inventory control standards, and restocking supplies
- Inspecting equipment and storage facilities to ensure they are in working order
- Collecting payments, processing sales transactions, and making change
- Taking orders from in-person customers, and reading takeout and delivery order requests
- Performing light paperwork duties as assigned, and completing University of Subway courses
Barista
Upper Crust Cafe UK
LEICESTER, United Kingdom
03.2019 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Sandwich Artist
Subway UK
LEICESTER, United Kingdom
01.2018 - 12.2018
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Implemented creative sandwich specials, attracting more customers and boosting sales.
- Streamlined sandwich-making process to reduce wait times for customers.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Participated in community events, representing brand positively and increasing local awareness.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
BACHELORS OF COMMERCE - Accounting And Finance
KURUKSHETRA UNIVERSITY
HISAR INDIA08-2008
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
Languages
English
Full Professional
Timeline
SANDWICH ARTIST AND CASHIER
SUBWAY
01.2022 - 10.2024
Barista
Upper Crust Cafe UK
03.2019 - 12.2021
Sandwich Artist
Subway UK
01.2018 - 12.2018
BACHELORS OF COMMERCE - Accounting And Finance
KURUKSHETRA UNIVERSITY