Mandeep Kaur
Barrhead,AB
Summary
Results-driven professional with extensive expertise in team management and customer service excellence. Adept at operational planning, staff training, and implementing strategies that elevate customer satisfaction and promote a collaborative team culture.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Team Leader
Dollarama
Barrhead, Alberta
06.2024 - Current
- Trained and mentored new team members on store procedures and customer service.
- Supervised daily operations and ensured store compliance with company policies.
- Implemented visual merchandising standards to enhance product presentation and organization.
Food Supervisor
Pizza Hut
Barrhead, Alberta
11.2023 - Current
- Improved customer satisfaction through timely food preparation, attentive service, and proactive problem resolution.
- Implemented quality control measures, resulting in consistently high-quality dishes and improved customer feedback.
- Adapted to changing circumstances and unexpected challenges in daily operations while maintaining quality standards and customer satisfaction.
Apple, Mobile & Smart Living Advisor
Best Buy
06.2021 - 11.2023
- Resolved customer issues using effective strategies to ensure positive experiences.
- Collaborated with team to meet and exceed daily performance goals.
- Provide accurate information about smart living products.
- Managed planograms and conducted inventory checks.
Assistant Manager
Planet Fitness
04.2019 - 11.2023
- Coordinated recruiting, interviewing, hiring, and onboarding of new employees to ensure adequate staffing levels.
- Cultivated loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Planned schedules and delegated assignments to meet coverage and service demands.
Education
WIL - Work Integrated Learning -
Lambton College
Sarnia, ON04-2020
Business Management International Business -
Lambton College
Sarnia, ON04-2020
Bachelor: Computer Applications -
Shri Guru Teg Bhadur Khalsa College
Anandpur Sahib06-2016
Skills
- Inventory management
- Staff training
- Team Coordination
- Team performance management
- Conflict Resolution
- Risk Management
- Collaborative leadership
- Public speaking
- Attention to detail
- Feedback delivery
Certification
- Certification in First aid/CPR and AED May 2026
- The Picasso Award, 02/2020
- Training of Transportation of Dangerous Goods & Clear Language certification, 05/2019
- WHMIS 2015, 05/2019
- Health and safety awareness in four steps
Volunteer Experience
- NSS (National Service Scheme) Volunteering & Certified (2013-2016)
- Lambton college student Orientation (2019)
- Committee member International Women's Club Lambton college (2018-2019)
Timeline
Team Leader
Dollarama
06.2024 - Current
Food Supervisor
Pizza Hut
11.2023 - Current
Apple, Mobile & Smart Living Advisor
Best Buy
06.2021 - 11.2023
Assistant Manager
Planet Fitness
04.2019 - 11.2023
WIL - Work Integrated Learning -
Lambton College
Business Management International Business -
Lambton College
Bachelor: Computer Applications -
Shri Guru Teg Bhadur Khalsa College