Summary
Overview
Work History
Education
Skills
Timeline
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Mandeep Kaur

Winnipeg

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Senior Digital Advisor

Royal Bank of Canada
Winnipeg
09.2025 - Current
  • Conducted regular reviews of client portfolios to ensure alignment with objectives.
  • Maintained up-to-date knowledge of market trends and regulatory changes.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.

Senior Banking Advisor

Royal Bank of Canada
Winnipeg
04.2025 - 08.2025
  • Educated customers on banking features and benefits to enhance their experience.
  • Conducted regular reviews of client portfolios to maintain accurate records.
  • Provided comprehensive advice on a range of banking products including loans, mortgages, savings accounts, investments and insurance.

Client Advisor

Royal Bank of Canada
Winnipeg
06.2022 - 03.2025
  • Manage clients bank accounts, open, close and oversee transactions.
  • Utilize CIS, SAP and TBS tools to address client concerns and issues, resulting in a 3.44 percentile increase in resolution efficiency.
  • Determined client's financial needs and recommended tailored solutions, enhancing client satisfaction by 95%.
  • Implemented rigorous compliance routine, maintaining regulatory adherence and reducing legal risks.

Technical Advisor

Intouch CX
01.2020 - 01.2022
  • Leveraged CRM, ticketing and remote diagnostic tools to resolve customer issues, increasing resolution efficiency by 25%.
  • Optimized support protocol by analyzing recurring issues, reducing average handle time by 3 minutes.
  • Identified resolved a critical software bug affecting 6500+ users, enhancing product reliability.
  • Analyzed over 25+ technical issues weekly, achieving a 97% customer satisfaction rate.

Education

Diploma - Business(General)

Conestoga College

Skills

  • Problem solving
  • Management and leadership
  • Analytical skill
  • Communication
  • Technical skill
  • Financial assessment
  • Microsoft 365
  • Time management
  • Teamwork
  • Analytical thinking
  • Training and mentoring
  • Financial analysis

Timeline

Senior Digital Advisor

Royal Bank of Canada
09.2025 - Current

Senior Banking Advisor

Royal Bank of Canada
04.2025 - 08.2025

Client Advisor

Royal Bank of Canada
06.2022 - 03.2025

Technical Advisor

Intouch CX
01.2020 - 01.2022

Diploma - Business(General)

Conestoga College
Mandeep Kaur