Mandeep Kaur
Brampton
Summary
Reliable Team member with background in fast-paced food service environments and retail stores. Skilled at multitasking and maintaining strong attention to customer satisfaction. Known for displaying high levels of professionalism, enthusiasm and team spirit. consistently contribute to positive dinning and shopping experience through effective communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Hostess and Server
Qila Bar and Grill
11.2024 - 05.2025
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Store Associate
Dollarama
05.2023 - 08.2024
- Assisted customers with product inquiries and transactions, ensuring a positive shopping experience.
- Organized merchandise displays to enhance product visibility and accessibility for customers.
- Maintained inventory accuracy through regular stock checks and restocking efforts.
- Collaborated with team members to streamline store operations and improve efficiency.
Hostess Manager
Farzi Cafe
12.2022 - 06.2023
- Supervised front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored new host staff on service standards and protocols.
- Developed and implemented efficient seating arrangements to optimize table turnover.
- Established training programs focused on improving team performance and service quality.
Sales Associate
Touchwood Movers
09.2022 - 02.2023
- Assisted customers in selecting moving services, enhancing overall customer satisfaction.
- Developed strong product knowledge to effectively address client inquiries and concerns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Analyzed customer feedback to identify service improvement opportunities and enhance offerings.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Wild Wings
10.2021 - 03.2022
- Managed cash register operations, processing payments accurately and efficiently.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Bar BQ Tonite
05.2018 - 08.2020
- Adapted quickly to menu changes, offering informed recommendations to guests.
- Trained new servers on restaurant policies and service standards to uphold quality expectations.
- Monitored stock levels of supplies and communicated needs to management for timely replenishment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
M Boutique
09.2018 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Server
Khana Khazana
06.2017 - 04.2018
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Assisted in order taking and meal delivery, maintaining efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance for customers.
Education
College Diploma - Hotel And Resort Operations Management
Georgian College of Applied Arts And Technology
Barrie05-2018
High School Diploma -
SGHPS
Punjab, India04-2016
Skills
- Verbal and Written Communications
- Patience and empathy
- Positive and professional
- Active listening
- Critical thinking
- Phone etiquette
- Computer proficiency
- Team development
Timeline
Hostess and Server
Qila Bar and Grill
11.2024 - 05.2025
Store Associate
Dollarama
05.2023 - 08.2024
Hostess Manager
Farzi Cafe
12.2022 - 06.2023
Sales Associate
Touchwood Movers
09.2022 - 02.2023
Server
Wild Wings
10.2021 - 03.2022
Customer Service Representative
M Boutique
09.2018 - 04.2019
Server
Bar BQ Tonite
05.2018 - 08.2020
Server
Khana Khazana
06.2017 - 04.2018
College Diploma - Hotel And Resort Operations Management
Georgian College of Applied Arts And Technology
High School Diploma -
SGHPS