MANDEEP KAUR
london,ON
Summary
Dynamic and results-driven professional with extensive experience at PB22 AUTOCARE, excelling in customer service and administrative efficiency. Proven ability to enhance guest satisfaction and streamline operations through effective training and process improvements. Skilled in customer data confidentiality and adept at utilizing industry knowledge for informed decision-making.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
PB22 AUTOCARE
London, ON
01.2025 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted with administrative tasks, including filing, data entry, and inventory management.
- Trained new staff on front desk protocols and customer service standards for consistency in operations.
- Implemented efficient workflows to streamline front desk procedures, improving response times.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Customer Service Representative
ACHIEVER IELTS ACADEMY
MALOUT, INDIA
12.2022 - 08.2024
- Assisted customers with inquiries and provided timely solutions to enhance satisfaction.
- Learned and utilized customer service software to track and manage support requests.
- Maintained accurate records of customer interactions for future reference and follow-up.
- Adapted quickly to new processes and tools, ensuring efficient handling of customer issues.
Education
CANADIAN SECURITY COURSE -
CANADIAN SECURITY INSTITUTE
07-2025
MBA - Marketing And Human Resource Management
PUNJAB TECHNICAL UNIVERSITY
JALANDHAR, PUNJAB, INDIA04-2022
Bachelor of Commerce - Accounting And Finance
PUNJAB UNIVERSITY
CHANDIGARH, INDIA09-2019
Skills
- Customer service
- Customer data confidentiality
- Product knowledge
- CAPITAL MARKET
- INDUSTRY AND ECONOMIC ANALYSIS
Languages
ENGLISH
Professional Working
English
Certification
CANADIAN SECURITY COURSE
Timeline
Front Desk Receptionist
PB22 AUTOCARE
01.2025 - Current
Customer Service Representative
ACHIEVER IELTS ACADEMY
12.2022 - 08.2024
CANADIAN SECURITY COURSE -
CANADIAN SECURITY INSTITUTE
MBA - Marketing And Human Resource Management
PUNJAB TECHNICAL UNIVERSITY
Bachelor of Commerce - Accounting And Finance
PUNJAB UNIVERSITY