MANDEEP KAUR
Surrey
Summary
Customer-focused professional with experience in insurance, leadership, and sales roles. Currently working as an ICBC agent at Apple Insurance in Surrey, providing expert assistance with auto insurance transactions, policy renewals, and customer inquiries. Developed strong team coordination and problem-solving skills as a Shift Manager at Tim Hortons while maintaining high service standards. At Sephora, utilized product knowledge to drive sales and deliver exceptional customer service. Proven ability to manage customer expectations, resolve issues efficiently, and collaborate with teams to achieve business goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Batcher
All Write Insurance
05.2025 - Current
- Managed daily batching of insurance documents and transactions with attention to accuracy and detail
- Ensured timely processing and organization of client records for ICBC and other insurance files
- Communicated with team members and supervisors to support smooth office operations
ICBC agent
Apple Insurance & finance Services Inc.
02.2025 - Current
- Process ICBC auto insurance transactions including renewals, cancellations, and transfers.
- Advise clients on policy options and coverage requirements.
- Maintain accurate documentation and ensure compliance with ICBC and industry standards.
- Support general office administration and front desk responsibilities.
Customer Service Representative
Sephora
11.2024 - Current
- Delivering exceptional customer service by assisting clients with product selection, providing beauty consultations, and offering personalized recommendations to enhance their shopping experience.
Shift Manager
Tim Hortons
03.2023 - 10.2024
- Supervised daily operations, coordinated team performance, and ensured exceptional customer service in a fast-paced environment.
Education
Associate of Arts - Arts
UCW
Vancouver, BC09.2023
Diploma - Computer Science Engineering
BGC
06.2016
Skills
- Customer service
- Active listening
- Team collaboration
- Complaint handling
- Computer proficiency
- Problem-solving
- Adaptability and flexibility
- Time management
- Customer satisfaction measurement
- Data entry
LANGUAGES
English: Full Professional
Punjabi: Native or Bilingual
Hindi: Native or Bilingual
Urdu: Full Professional
Certification
Fundamental of insurance (Level 1)
Timeline
Batcher
All Write Insurance
05.2025 - Current
ICBC agent
Apple Insurance & finance Services Inc.
02.2025 - Current
Customer Service Representative
Sephora
11.2024 - Current
Shift Manager
Tim Hortons
03.2023 - 10.2024
Diploma - Computer Science Engineering
BGC
Associate of Arts - Arts
UCW
AVAILABILITY
Fully available for work throughout the week, including weekends and evenings as needed.
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