Mandeep Kaur
Overview
10
10
years of professional experience
Work History
Information Management and Technology Support, Co-op Placement
Office of the Commissioner of Indigenous Languages
05.2024 - 11.2024
- Provided technical support for Windows 11, Microsoft 365, SharePoint, Entra ID/Azure, and macOS devices.
- Assisted with Active Directory & Group Policies; Office 365 administration, managing user accounts and security policies.
- Supported network infrastructure, including routers, switches, VLANs, DHCP, and DNS.
- Developed IT documentation, including how-to guides, manuals, and troubleshooting workflows.
- Managed IT asset inventory and cloud-based (SaaS) applications.
- Developed and implemented policies that expedited check-in and repair procedures, improving operational efficiency.
- Assisted in software installations and updates.
Technical Support Specialist
Supreme Court of India, India
04.2016 - 08.2018
- Offered professional technical support on hardware and software issues, ensuring effective problem solving.
- Troubleshot devices, updated systems, and delivered exceptional customer service to guarantee high clients satisfaction.
- Managed IT inventory, monitored WAN and LAN connectivity, and maintained the company's website.
- Generated detailed reports, created technical guides, and completed additional tasks as directed by supervisors.
- Improved servers, hardware and software reliability by 15% over two-year period.
- Ensured accurate documentation of all associate interactions, facilitating effective issue resolution and communication.
IT Support Technician
Shaarq Enterprises, India
08.2014 - 03.2016
- Introduced and implemented new hardware and software solutions for over 200 users, resulting in a 50% efficiency increase in technical support response times.
- Revised existing IT processes to ensure maximum security of confidential client data; decreased system breaches by 78%.
- Analyzed customer feedback surveys to identify areas that needed improvement within the organization’s IT infrastructure; raised satisfaction ratings from 65% to 85%.
- Actively diagnosed computer issues such as slow performance, malware infections or network connectivity problems on both Mac and PC platforms; reduced total downtime hours by 30%.
- Structured user training sessions focused on improving basic computer literacy skills among staff members and customers alike; increased productivity levels by 15%.
Education
Computer Systems Technician - Networking
Algonquin College
Bachelor of Science - Computer Science
Guru Nanak Dev University
Skills
- Network Infrastructure Support
- Active Directory Management
- Office 365 Administration
- SharePoint Administration
- Entra ID/Azure
- Windows 11 Support, macOS Support
- VLAN Configuration
- DHCP & DNS Management
- Python, C
- IT Asset Inventory Management
- SaaS Application Management
- IT Documentation Development
- Manual and Troubleshooting Guide Creation
- Technical Support for Microsoft 365 Group
- Policy Implementation
- Network Device Setup
- Troubleshooting
- Microsoft Azure
Timeline
Information Management and Technology Support, Co-op Placement
Office of the Commissioner of Indigenous Languages
05.2024 - 11.2024
Technical Support Specialist
Supreme Court of India, India
04.2016 - 08.2018
IT Support Technician
Shaarq Enterprises, India
08.2014 - 03.2016
Computer Systems Technician - Networking
Algonquin College
Bachelor of Science - Computer Science
Guru Nanak Dev University
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