Mandeep Kaur
Brampton,Canada
Summary
Dynamic professional with extensive experience in customer service and banking transactions at TD Bank. Proven ability to enhance client satisfaction through effective conflict resolution and upselling techniques. Skilled in administrative support and communication, consistently achieving operational excellence and fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Teller
TD Bank
Vernon, Canada
11.2024 - 04.2025
- Handle a variety of financial transactions including deposits, withdrawals, and account inquiries.
- Educate clients on financial products and digital banking tools.
- Ensure accuracy in daily cash balancing and compliance with banking regulations.
- Deliver exceptional service, creating positive and lasting customer experiences.
Front Desk Agent
Divya Sutra Hotel
Vernon, Canada
08.2024 - 04.2025
- Welcome and assist guests with check-ins, reservations, and service needs.
- Resolve guest concerns promptly to enhance satisfaction.
- Coordinate with housekeeping and maintenance to ensure seamless operations.
- Manage payment processing and maintain front desk organization.
Customer Service Associate
Home Depot
Vernon, Canada
01.2024 - 07.2024
- Resolved customer issues and processed refunds, increasing satisfaction by 5% monthly.
- Maintained strong product knowledge to support customer needs across departments.
- Coached team members on sales techniques and daily operations.
- Accurately processed payments and foreign currency transactions.
Manager
McDonald's
Charlottetown, Canada
04.2022 - 12.2023
- Supervised daily restaurant operations and staff, leading to improved service quality.
- Conducted training, performance reviews, and scheduling to boost team productivity.
- Managed payroll and administrative documentation with high accuracy.
- Reduced scheduling conflicts by 25% through efficient team coordination.
Office Administrator
Hyundai
Montreal, Canada
01.2021 - 03.2022
- Oversaw administrative functions, including shipping, receiving, and internal logistics.
- Produced reports and financial documents using Microsoft Office tools.
- Maintained inventory and approved supply requisitions.
- Communicated with clients and vendors to ensure timely task completion.
Customer Service/Sales Representative
Fido
Montreal, Canada
03.2020 - 12.2020
- Provided support to customers with account issues and product questions.
- Promoted mobile plans and services, increasing monthly sales by up to $5,000.
- Clarified insurance policies and ensured accurate service information delivery.
Education
Diploma - Business Management
M College of Canada
Montreal, QC02.2022
Skills
- Banking Transactions & Compliance
- Customer Service & Conflict Resolution
- Sales & Upselling Techniques
- Hospitality Operations
- Administrative Support
- Communication & Time Management
Timeline
Teller
TD Bank
11.2024 - 04.2025
Front Desk Agent
Divya Sutra Hotel
08.2024 - 04.2025
Customer Service Associate
Home Depot
01.2024 - 07.2024
Manager
McDonald's
04.2022 - 12.2023
Office Administrator
Hyundai
01.2021 - 03.2022
Customer Service/Sales Representative
Fido
03.2020 - 12.2020
Diploma - Business Management
M College of Canada
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