Mandeep kaur
Oshawa,ON
Summary
Highly proactive manager with 10 years of experience in team leadership in QSR industry. Background includes sales, management and customer service in fast-paced settings.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
10
10
years of professional experience
Work History
Resturant Manager
Domino's Pizza
04.2023 - 03.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Senior Assistant Store Manager
Domino's Pizza
07.2021 - 03.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Manager
Domino's Pizza
04.2019 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Associate Manager
Dominos Pizza
02.2017 - 03.2019
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Customer Service Associate
Domino's Pizza
07.2015 - 01.2017
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Implemented and developed customer service training processes.
Education
High School Diploma -
KHALSA SENIOR SECONDRY SCHOOL
04-2013
Skills
- Customer loyalty
- Staff management
- Operations management
- Food service background
- Kitchen equipment operation and maintenance
- Customer engagement
- Supervisory skills
- Safe food handling
Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Resturant Manager
Domino's Pizza
04.2023 - 03.2025
Senior Assistant Store Manager
Domino's Pizza
07.2021 - 03.2023
Assistant Manager
Domino's Pizza
04.2019 - 06.2021
Associate Manager
Dominos Pizza
02.2017 - 03.2019
Customer Service Associate
Domino's Pizza
07.2015 - 01.2017
High School Diploma -
KHALSA SENIOR SECONDRY SCHOOL
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