Mandeep Kaur
Surrey,British Columbia
Summary
Dynamic and detail-oriented professional with extensive experience as a security officer. Skilled in incident reporting and risk assessment, I excel in emergency response and team collaboration. My proactive approach has consistently enhanced safety and security measures, ensuring a secure environment for both personnel and property. Strengths include keen observation skills, quick decision-making ability, and expertise in conflict resolution. Demonstrated effectiveness in improving security systems and procedures to create safe, secure environments. Proven track record of handling emergency situations calmly and efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mobile Patrol Security Officer
Paladin
Vancouver (Downtown), British Columbia
09.2024 - Current
- Reported any maintenance issues found during patrols promptly so they can be addressed immediately.
- Responded quickly to emergency situations by calling for backup if necessary.
- Performed routine checks of access points such as doors and gates to ensure they are properly secured.
- Adhered to safety protocols when handling hazardous materials or equipment.
- Followed established policies and procedures regarding patrolling times, routes.
- Identified potential threats or risks to the property or personnel before taking appropriate action.
- Communicated effectively with colleagues, supervisors, and law enforcement personnel as needed.
- Maintained accurate records of daily shift activities such as incident reports, vehicle inspections.
- Investigated incidents onsite, gathering evidence and making reports as required.
Pharmacy Assistant
Pharmasave
Qualicum Beach, British Columbia
11.2023 - 07.2024
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Resolved customer complaints promptly in a professional manner.
- Greeted customers upon arrival at the pharmacy counter.
- Completed daily paperwork associated with filling prescriptions accurately.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
Scheduling Coordinator
Securiguard
Burnaby, British Columbia
10.2022 - 11.2023
- Ensured seamless operations by managing security team schedules across multiple locations.
- Adapted security team schedules based on fluctuating operational needs and staffing.
- Delivered shift information and updates to security staff through email, phone, and mobile application.
- Provided support in resolving scheduling conflicts between employees.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Collaborated with management to predict necessary staff levels considering client demand.
- Supported onboarding of new security staff by explaining scheduling protocols and assigning initial shifts.
Security Officer
Gardaworld
Burnaby (Metropolis At Metrotown), British Columbia
05.2021 - 10.2023
- Addressed incidents like theft, vandalism, and disturbances; compiled incident reports for law enforcement.
- Oversaw daily security operations.
- Administered first aid and ensured prompt support during high-pressure situations.
- Monitored high-traffic zones and identified suspicious activities.
- Ensured public trust by providing assistance to customers with a visible security presence.
- Assisted in the identification of suspects involved in criminal activities during collaborations with law enforcement.
Office Administrator
Josan Insurance & Financial Services Inc.
Surrey, British Columbia
03.2021 - 05.2022
- Coordinated office activities, ensuring efficient handling of communications and records. Processed insurance documentation efficiently.
- Developed strong relationships with clients through excellent customer service skills.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Organized monthly staff meetings ensuring agendas were distributed in advance. Coordinated meetings, conferences and travel arrangements for staff members.
- Performed clerical duties such as photocopying, faxing and scanning documents.
Customer Service Representative
Canadian Tire
Surrey, British Columbia
10.2018 - 01.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Arts - General Studies
Coquitlam College
Coquitlam, BC07-2020
Post-Graduate Certificate - Web Design
The Kites Institite
Punjab(India)12-2016
Bachelor of Science - Information Technology
Punjab Technical University
Punjab (India)01-2015
Skills
- Patrol procedures
- Incident reporting
- Emergency response
- Access control
- Risk assessment
- Record keeping
- Team collaboration
- Active listening
- Multitasking
- Report writing
- Critical thinking
- Problem-solving aptitude
Certification
- Advanced Security Training
- Basic Security Training
- Class 5 Driver's License
- OFA 2
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Timeline
Mobile Patrol Security Officer
Paladin
09.2024 - Current
Pharmacy Assistant
Pharmasave
11.2023 - 07.2024
Scheduling Coordinator
Securiguard
10.2022 - 11.2023
Security Officer
Gardaworld
05.2021 - 10.2023
Office Administrator
Josan Insurance & Financial Services Inc.
03.2021 - 05.2022
Customer Service Representative
Canadian Tire
10.2018 - 01.2021
Associate of Arts - General Studies
Coquitlam College
Post-Graduate Certificate - Web Design
The Kites Institite
Bachelor of Science - Information Technology
Punjab Technical University
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