MANDEEP KAUR
St. John’s,Canada
Summary
Seeking a full-time job where my skills can contribute to the growth of an organization. Goal oriented with exceptional time management and organizational skills. An effective team player with proven interpersonal and problem-solving skills, discrete professional judgement and ability to handle confidential information.
Overview
9
9
years of professional experience
Work History
Clerk/Computer Operator
Nagar Panchayat
11.2019 - 11.2022
- Processed customer applications
- Addressed customer service inquiries and complaints in a professional and courteous manner
- Operated computer systems and perform routine maintenance
- Managed and maintained information databases and spreadsheets, including employee records and financial documents
- Provided support for office administrative tasks
Personal Banker & Customer Associate
ICICI Bank
09.2018 - 10.2019
- Followed established policies in accordance with the bank and the supervisor’s direction
- Identified customer needs and recommended appropriate products & services
- Provided exceptional customer service by assisting them with troubleshooting account issues and online banking inquiries
- Addressed customer concerns and complaints effectively and professionally
- Fulfilled monthly goals as assigned by upper management
- Provided bank services to a diverse customer base
Accounting Clerk/Receptionist
Moga Medicity Multispeciality Hospital
08.2015 - 07.2018
- Maintained accurate financial records
- Provided friendly and efficient customer service included answering phones, greeting visitors and directing inquiries
- Assisted in preparing monthly financial reports for hospital management, enhancing decision-making with timely and accurate data
- Processed payments and tracked outstanding balances
Teller & Customer Associate
HDFC Bank Limited
06.2013 - 05.2015
- Provided exceptional customer service, consistently exceeding customer expectations
- Processed a high volume of customer transactions accurately, efficiently and promptly
- Cross-sold bank products and services, contributed to increased revenue
- Answered customer inquiries about services and products
- Maintained customer database
- Efficiently performed accurate mathematical calculations
- Handled record keeping and documentation
Education
Masters of Business Administration - Finance & HR
Punjabi University Regional Centre for Information Technology & Management
05.2012
Bachelor of Commerce -
Dev Samaj College for Women
04.2010
Skills
- Excellent communication skills
- Microsoft office (Word, Excel, Powerpoint)
- Customer service
- Organized
- Enthusiastic & Committed
- Effective decision making
- Challenge-oriented
- Interpersonal skills
- Friendly & Courteous
- Punctual & Hard-working
- Patient
- Ability to work actively
- Time management
- Ability to deal with multiple customers
- Ability to work in a fast-paced environment
Languages
English
Full Professional
French
Elementary
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Clerk/Computer Operator
Nagar Panchayat
11.2019 - 11.2022
Personal Banker & Customer Associate
ICICI Bank
09.2018 - 10.2019
Accounting Clerk/Receptionist
Moga Medicity Multispeciality Hospital
08.2015 - 07.2018
Teller & Customer Associate
HDFC Bank Limited
06.2013 - 05.2015
Bachelor of Commerce -
Dev Samaj College for Women
Masters of Business Administration - Finance & HR
Punjabi University Regional Centre for Information Technology & Management
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