Mandeep Kaur

Windsor,ON

Summary

Enthusiastic IT Help Desk Associate eager to contribute to team success through hard work,attention to detail and excellent organizational skills. Clear understanding of problems and training in customer oriented environment. Motivated to learn,grow and excel in engineering.

Overview

years of professional experience

Work History

IT Help Desk Associate

Sutherland Global Services

Windsor, ON

04.2019 - Current

Protected guest valuables with main safe or in individual boxes to maximize security.
Troubleshoot customers issue and resolving in an AT&T real-time system.
Ensured that job run according to the schedule and requirement of client.
Provide frontline support, analysis and where applicable, workarounds to customers on the use of wireless, internet and cable products.
Member of Technical support team specially tasked with additional quality assurance testing of enterprise client and server application. Jan.

Education

Master of Science - Electrical And Computer Engineering

University Of Windsor

Windsor,On

01.2019

Bachelor of Science - Electronics And Communication Engineering

Lovely Professional University

India

05.2016

Skills

Excellent written and verbal communication skills
Willing to learn experience new opportunities in a multidisciplinary environment
Micro-Controllers:8051,ARM,AVR

Enjoy building network
Team Management
Programming Languages,C,JAVA,MySQL

Languages

English

Project Work

Made a Fire Fighter Robot with Embedded C++ Language on 8051 microcontroller.This robot could move towards the fire and pump out water around it to put down the fire.Used Fire Sensor module to detect fire in surroundings.

Volunteer Experience

International Activities Volunteer/International Education Office

University of Windsor

Organized Welcome Week events for newcomers.
Guided new international students on campus and city tours.

Timeline