Mandeep Kaur
Calgary,AB
Summary
Proven track record in optimizing operations and enhancing customer service at Rai Transport Ltd, leveraging strong multitasking and organization skills. Excelled in database maintenance and verbal communication, achieving significant improvements in incident reporting and call metrics. Demonstrated exceptional teamwork and problem-solving abilities, contributing to peak period success without exceeding a 10% overtime threshold. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Dispatcher
Rai Transport Ltd
Calgary, Alberta
11.2024 - Current
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Ordered supplies or equipment to issue to personnel.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Received or prepared work orders.
- Maintained logs of all incoming calls and assigned tasks.
- Recorded and maintained files or records of customer requests, work or services performed.
Customer Service Representative
Holiday Inn Express
Calgary, Alberta
03.2023 - 12.2024
- Assisted with the preparation of food and beverage items for customers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Followed health department guidelines when handling food items.
- Performed opening and closing duties as assigned by management.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Customer Service Representative
Ampol Gas Station
Perth, Western Australia
11.2021 - 02.2022
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Hospitality Worker
Crown Metropol
Perth, Western Australia
10.2020 - 10.2021
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Managed reservations for guests who wished to dine at the restaurant.
- Greeted customers and provided them with menus.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Managed reservations system, ensuring accuracy in bookings and availability.
Picker Packer
Get fresh merchants
Perth, Western Australia
02.2019 - 10.2020
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Weighed packages to ensure they met shipping weight requirements.
Education
Bachelor of Science -
Punjabi University Patiala
Patiala India07-2018
Skills
- Driver communication
- Database maintenance
- Incident reporting
- Verbal and written communication
- Maintaining call metrics
- Multitasking and organization
- Shift coordination
- Complaint resolution
- Call triaging
- Minute taking
Education and Training
other,other
References
References available upon request.
Timeline
Dispatcher
Rai Transport Ltd
11.2024 - Current
Customer Service Representative
Holiday Inn Express
03.2023 - 12.2024
Customer Service Representative
Ampol Gas Station
11.2021 - 02.2022
Hospitality Worker
Crown Metropol
10.2020 - 10.2021
Picker Packer
Get fresh merchants
02.2019 - 10.2020
Bachelor of Science -
Punjabi University Patiala
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