Mandeep Kaur
Surrey,Canada
Summary
Customer service associate with 3 years of experience providing friendly and efficient service to customers while maintaining an organized and efficient office environment
Overview
3
3
years of professional experience
Work History
Team Member/Cashier
New York Fries
05.2022 - Current
- Greeting people
- Preparing food
- Processing payments
- Fridge management
- Customer service
- Customer satisfaction
- Managing inventory records
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
Concierge/Front Desk
Goldilox
12.2021 - 05.2022
- Responding to all residents and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the general manager in writing
- Promoting excellent customer service in all personal interactions with visitors, families, residents and team members
- Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures
- Providing clerical and computer support to all managers as requested
- Completing required records to support cash transactions related to the sale of guest and team member meal vouchers/tickets
- Performing other duties as assigned
Education
Associate of Arts - Arts Education
Coquitlam College
Coquitlam, British columbia12-2024
senior study - Non-medical stream
Teja Singh memorial senior secondary school
ludhiana, Punjab03.2019
higher study -
Nankana Sahib model high school
ludhiana, Punjab03.2017
Skills
- Customer service
- Computer literacy
- Time management
- Food service
- Restaurant experience
- Communication skills
- Leadership
- Microsoft word
- Microsoft excel
- Guest services
- Documentation review
- Bilingual
- Positive attitude
- Cash handling
- Workplace safety
- Adaptability and flexibility
- Problem-solving
- Organizing work stations
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Member/Cashier
New York Fries
05.2022 - Current
Concierge/Front Desk
Goldilox
12.2021 - 05.2022
senior study - Non-medical stream
Teja Singh memorial senior secondary school
higher study -
Nankana Sahib model high school
Associate of Arts - Arts Education
Coquitlam College
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