Mandeep Kaur
Delta
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
MANDEEP Kaur
07.2024 - 12.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded proactively and positively to rapid change.
Customer Service Representative
Panago Pizza
03.2024 - 06.2024
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Utilized customer service software to manage interactions and track customer satisfaction
- Processed customer service orders promptly to increase customer satisfaction
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Investigated and resolved customer inquiries and complaints quickly
Education
Digital Business Management - Sales And Marketing, Accounting
Cambria College
Surrey, BCSkills
- Written Communication
- Customer Relations
- Time Management
- Team Management
- Organization and Time Management
- Critical Thinking
- Team building
- Multitasking
Certification
IDigitalpreneur
Languages
English - Full Professional
Hindi - Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
MANDEEP Kaur
07.2024 - 12.2024
Customer Service Representative
Panago Pizza
03.2024 - 06.2024
Digital Business Management - Sales And Marketing, Accounting
Cambria College
IDigitalpreneur
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