Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandeep Kaur

Surrey,BC

Summary

Organized and dedicated Medical Office Assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing a keen attention to detail and strong decision-making skills, adept at managing multiple concurrent tasks efficiently. Equally effective in both independent and team environments. Excellent knowledge of medical terminology and billing procedures, coupled with experience in transcription, records management, and industry software applications (Med Access), enhancing ability to contribute effectively to any medical office setting.

Overview

5
5
years of professional experience

Work History

Customer Service Relations

HGS Canada
12.2023 - 03.2024
  • Reduced response times with proactive monitoring of customer interactions and identifying areas for improvement in processes or procedures.
  • Collaborated with internal teams to resolve issues quickly, ensuring seamless customer experiences.
  • Established successful long-term partnerships with key clients by cultivating trust-based relationships built on transparency and open communication.


Frozen and Dairy Associate

Walmart
03.2020 - 01.2024
  • Maintains, zones, and stocks his/her assigned area, assists customers and maintains modular and feature presentations while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Sales Associate/ Cashier

7 Eleven
05.2019 - 11.2019
  • Greeting and helps customers
  • Provide outstanding service; maintain a clean, customer-friendly environment and, Provide prompt, efficient and courteous customer service
  • Maintain a clean, customer friendly environment in the store
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction

Education

Diploma - Medical Office Assistant

Cambria College
Surrey, BC
02-2025

Post-Baccaleurate Diploma - Technical Management And Services

Kwantlen Polytechnic University
Surrey, BC
05.2020

Skills

  • EMR Software (Med Access)
  • Appointment Scheduling
  • Medical Transcription
  • Medical Billing
  • Microsoft Office, Excel, Word
  • Interpersonal Communication
  • Patient Scheduling and Registration
  • Medical Terminology
  • Medical Records Maintenance
  • Teamwork and Collaboration
  • Decision-Making
  • Attention to Detail

Timeline

Customer Service Relations

HGS Canada
12.2023 - 03.2024

Frozen and Dairy Associate

Walmart
03.2020 - 01.2024

Sales Associate/ Cashier

7 Eleven
05.2019 - 11.2019

Diploma - Medical Office Assistant

Cambria College

Post-Baccaleurate Diploma - Technical Management And Services

Kwantlen Polytechnic University
Mandeep Kaur