Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Mandeep Kaur

Brampton,ON

Summary

Proven track record in enhancing customer loyalty and resolving complex technical issues, demonstrated during my tenure at IntouchCX. Skilled in critical thinking and Microsoft Excel, I excel in transforming high-stress situations into positive customer experiences, significantly boosting satisfaction levels.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

IntouchCX
04.2021 - 06.2024
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
    • Responded to customer requests for products, services, and company information.
    • Provide first-line technical support to customers experiencing difficulties with hardware (smartphones, tablets, smartwatches, computers, laptops, and electronic accessories), operating systems, web applications, and software installation.
    • Use analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology.
    • Communicate electronically, collect and verify required user information to determine technical issues experienced

Walmart Associate

Walmart
02.2020 - 02.2021
    • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
    • Developed and implemented strategies to increase customer satisfaction and engagement.
    • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
    • Working and assigning tasks to associates
    • Greeting customers and helping them locate items Working closely with the frozen and dairy department manager to maintain inventory and positive customer service.
    • Price checking and stocking.

Education

Certificate - Human Resource Management

Alpha College
Scarborough
08.2020

Certificate - Business Administration

Algoma University
Brampton, ON
08.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Microsoft Excel
  • Complaint Handling
  • Technical Support
  • Data Entry
  • Complaint resolution
  • Appointment Scheduling
  • Building rapport

Timeline

Customer Service Representative

IntouchCX
04.2021 - 06.2024

Walmart Associate

Walmart
02.2020 - 02.2021

Certificate - Human Resource Management

Alpha College

Certificate - Business Administration

Algoma University

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Mandeep Kaur