Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandeep Kaur

Fredericton,Canada

Summary

Adept Customer Service Representative with a year-long tenure at Co-operative Bank, Punjab, I leveraged consultative sales techniques and complaint resolution skills to enhance customer satisfaction. Specialized in paperwork processing and account updating, significantly improved service delivery by maintaining up-to-date product knowledge and efficient data entry, marking a notable impact on client retention. Eager Kitchen Hand known for cleaning workstations, handling dish washing duties and monitoring inventory. Well-trained to keep kitchen well-stocked and ready for busy mealtimes. Considered motivated employee with positive attitude.

Overview

3
3
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Co operative Bank
Mehatpur, Punjab
09.2022 - 10.2023
  • Conferred with customers by telephone or in-person to provide product or service information
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Maintained an updated knowledge base of current products, services, pricing, promotions
  • Updated and maintained database with accurate customer information and timely data entry
  • Processed customer adjustments to maintain financial accounts.

Pizza Maker

Pizza 360
Mehatpur, Punjab
09.2020 - 12.2021
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables.

Education

Post Graduation Diploma in Computer Applications -

Guru Nanak Dev University
Nakodar, India
05.2020

Bachelor of Arts (B.A.) -

Guru Nanak Dev University
Nakodar, India
05.2018

Skills

  • Paperwork Processing
  • Consultative Sales
  • Account updating
  • Complaint resolution
  • Scheduling
  • Data Entry

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Co operative Bank
09.2022 - 10.2023

Pizza Maker

Pizza 360
09.2020 - 12.2021

Post Graduation Diploma in Computer Applications -

Guru Nanak Dev University

Bachelor of Arts (B.A.) -

Guru Nanak Dev University
Mandeep Kaur