Mandeep Kaur
Abbotsford,BC
Summary
Versatile and dynamic, with a proven track record at EV Logistics in enhancing customer satisfaction and resolving complex issues. Excelled in customer service and computer proficiency, demonstrating exceptional communication skills and the ability to adapt to new software swiftly. Contributed significantly to team training, emphasizing problem resolution and efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
EV Logistics
08.2022 - Current
- Primary point of contact with customer in regards to operational performance.
- Assist business development manager with account growth strategy.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
General Clerk
Save-On-Foods
04.2018 - 08.2022
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Operating a cash register and bagging groceries.
- Handling customer service inquiries and providing a positive customer experience.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
Sandwich Artist
Subway
12.2020 - 04.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
Associate of Arts - Arts
Coquitlam College
Coquitlam, BC09.2020
No Degree - Health Unit Coordinator
Guildford College
Surrey, BC08.2024
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Data Entry
- maintain medical record
- keyboard at 40 wpm
- utilize a variety of computer software application
- Problem Resolution
- Computer Proficiency
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Specialist
EV Logistics
08.2022 - Current
Sandwich Artist
Subway
12.2020 - 04.2022
General Clerk
Save-On-Foods
04.2018 - 08.2022
Associate of Arts - Arts
Coquitlam College
No Degree - Health Unit Coordinator
Guildford College
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