Mandeep Kaur
Guelph,ON
Summary
Focused on optimizing procedures and maximizing customer satisfaction. Skilled in organizing, delegating, and overseeing tasks with a hands-on management style. Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating semi trucks and straight trucks, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives.
Overview
5
5
years of professional experience
Work History
Truck Driver
Unisync Group
04.2024 - Current
- Organized delivery paperwork including invoices and proof of delivery documents for accurate record keeping.
- Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Move loads to their destination by using a logbook.
Truck Driver
Printezy
12.2023 - 03.2024
- Assisted with loading and unloading cargo, ensuring safe transport of goods while minimizing risk of damage or loss.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries, maintaining professional communication at all times.
- Provided excellent customer service during pick-ups and drop-offs, fostering strong relationships with clients and partners.
- Accomplished timely deliveries despite challenging weather conditions by employing safe driving practices tailored to specific situations.
CDL Truck Driver
Jbrand Express
12.2022 - 10.2023
- Operated semi-truck trailer to transport goods and materials over long distance .
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Ensure the safety of cargo in accordance with safety company requirements .
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
Manager
Pita Pit
10.2021 - 04.2022
- Deliver superior service and maximize customer satisfaction
- Organize and supervise shifts
- Train new and current employees on proper customer service practices
- Regularly review product quality and research new vendors
- Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety.
Supervisor
Bar-burrito
06.2020 - 09.2021
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Resolved customer complaints and rectify issues to provide highest level of satisfaction
- Ordered new supplies and food to maintain service levels
- Directed restaurant operations and ensured everything runs efficiently and effectively
- Managed over 50 customer orders for specific hours e.g
- Lunch time.
Team Member
Panago pizza
06.2019 - 03.2020
- Provided customer service by imputing customer orders, processing credit and cash transactions and respond to questions and concerns
- Maintained clean work environment to adhere to sanitation standard.
Education
Post-graduate Diploma - Global Business Management
Conestoga College Institute of Technology and Advanced Learning
Kitchener, ON04.2020
Post-graduate Diploma - Big Data Solution Architecture
Conestoga College Institute of Technology and Advanced Learning
Waterloo, ON08.2019
Bachelor of Computer Science - Information Technology
Punjabi University
06.2015
Skills
- Customer service
- Quality assurance understanding
- Complaint resolution
- Ability to work in different operating platforms
- Communication
- Safe Driving Practices
- Self-motivation and discipline
Referencesavailable
True
Languages
English
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Truck Driver
Unisync Group
04.2024 - Current
Truck Driver
Printezy
12.2023 - 03.2024
CDL Truck Driver
Jbrand Express
12.2022 - 10.2023
Manager
Pita Pit
10.2021 - 04.2022
Supervisor
Bar-burrito
06.2020 - 09.2021
Team Member
Panago pizza
06.2019 - 03.2020
Post-graduate Diploma - Global Business Management
Conestoga College Institute of Technology and Advanced Learning
Post-graduate Diploma - Big Data Solution Architecture
Conestoga College Institute of Technology and Advanced Learning
Bachelor of Computer Science - Information Technology
Punjabi University
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