Mandeep Kaur
Brampton,Ontario
Summary
As a compassionate and dedicated Personal Support Worker, I excel in providing exceptional care by assisting with daily living activities, ensuring patient comfort and hygiene, and offering emotional support. My strong communication skills and attention to detail enable me to effectively monitor patient conditions and collaborate with healthcare teams to deliver high-quality care.
Overview
3
3
years of professional experience
Work History
Technical Support Agent
DependableIT
Hamilton, Ontario
04.2023 - Current
- Responded to customer inquiries via phone providing effective solutions and ensuring high levels of customer satisfaction.
- Diagnosed and resolved technical issues related to hardware and network systems, employing strong analytical and problem-solving skills.
- Logged customer interactions and technical issues in a ticketing system, maintaining detailed records to track and resolve recurring problems.
- Assisted customers with product installations, configurations, and updates, providing clear instructions and support to ensure proper usage.
- Participated in ongoing training sessions to stay updated on product information and best practices, sharing knowledge with team members to enhance overall service quality.
- Conducted follow-ups with customers to verify issue resolution and gather feedback, contributing to continuous improvement of support processes and customer satisfaction.
Personal Support Worker (Student)
Allendale
Milton, Ontario
05.2024 - 06.2024
- Assisted with daily living activities such as bathing, dressing, grooming, and toileting, ensuring patients' comfort and hygiene.
- Supported patients with mobility by helping them move in and out of beds, chairs, and wheelchairs, and provided assistance with walking and exercise.
- Prepared and served nutritious meals, and assisted patients with eating, following dietary restrictions and preferences.
- Provided companionship and emotional support to patients, engaging them in conversation and activities to promote mental well-being.
- Assisted with light housekeeping duties such as cleaning, laundry, and maintaining a safe and tidy environment for patients.
- Documented patient progress, care provided, and any changes in condition, and communicated observations and concerns to nurses and other healthcare professionals.
Functional Tester
Syncreon
Vaughan, Ontario
06.2021 - 01.2023
- Conducted functional testing on iOS devices, verifying that all application features function correctly as per the specifications and requirements.
- Worked closely with other testers and developers to understand testing requirements, share findings, and contribute to team meetings to discuss ongoing issues and improvements.
- Maintained detailed records of test execution, including steps taken, results observed, and issues encountered, providing regular updates to the testing lead.
- Determine the parts to be replaced, after repairing recheck the functions of the unit.
- Executed pre-defined test cases on iOS devices and electronic units following detailed work instructions to ensure application features function as expected.
Education
Some College (No Degree) - Personal Support Worker
Sheridan College
Mississauga, ONSome College (No Degree) - Computer Programming
Lambton College
Toronto,ONSkills
- Communication
- Documentation And Reporting
- Problem Resolution
- Time Management
- Multitasking and Organization
- Supportive Companionship
Reference
Ria (Registered Practical Nurse in Allendale)
Contact info: (416) 710-6201
Baljeet Kaur (Personal Support Worker in Allendale)
Contact info: (905) 782-9355
Timeline
Personal Support Worker (Student)
Allendale
05.2024 - 06.2024
Technical Support Agent
DependableIT
04.2023 - Current
Functional Tester
Syncreon
06.2021 - 01.2023
Some College (No Degree) - Personal Support Worker
Sheridan College
Some College (No Degree) - Computer Programming
Lambton College
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