MANDEEP KAUR
Mississauga,ON
Summary
Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Takes charge of resolving customer complaints, disputes, and chargebacks, as well as identifying and managing the risk factors that lead to them. Willingness to take on added responsibilities to meet team goals
Overview
10
10
years of professional experience
Work History
RISK SERVICE ADVISOR
PC Financial Bank
10.2021 - Current
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to, general inquiries, chargeback cases, and online Fraud/disputes claims
- Understanding customer's circumstances and matching appropriate solutions through sound knowledge of fraud practices,policies and procedures
- Effectively analyze and process Fraud/Dispute cases using TDR case management system, while ensuring all internal service levels are met
- Identify potential fraud trends through effective case management for analysis and review by fraud strategy team
- Authorizing transactions declined due to fraud mitigation rules set on Bank's host system or fraud monitoring tools, based on reasonable assurance that transaction is legitimate or declining transactions that are highly suspicious
- Completing On-line Fraud and Dispute reports Make sure to gather all necessary information regarding fraudulent activities,ensuring correct action is taken when inputting option for transfer of balance, while at same time arranging for expedient replacement of cards to customers affected by fraud
- Throughout these processes, prioritize customer security and satisfaction, providing support and guidance to minimize any inconvenience caused by fraudulent activity.
- Manage inbound customer calls regards standard credit card inquiries, transactions, and account maintenance (online banking, issuing replacement cards on request).
- Account closure and reinstatement.
- Following Administrative necessities including KYC (Know Your Customer), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Privacy, and Occupational Health & Safety (OHS) requirements.
Human Resources Assistant
Plaza Premium Lounge
04.2019 - 09.2021
- Process, verify and register documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations and classifications
- Assisted Human Resources department during recruitment efforts by identifying skill gaps within team and recommending candidates based on their qualifications relevant experience.
- Maintain and update manual and computerized filing and registration systems, and compile and prepare reports and documents relating to personnel activities
- Respond to telephone and written enquiries from staff and general public regarding personnel matters
- Arrange for advertising or posting of job vacancies, assist in screening and rating of job applicants, and conduct reference checks
- Reply to general information requests with accurate information
- Pre-processing of payroll,review of worked hours, updates of payroll database, enrollment of employees in benefit plan website, sending ROE to former employees, preparing monthly HR indicators, monitoring of overtime hours
Data Processor and Computer Programmer
IT Computer's Inc.
07.2014 - 07.2017
- Determine and establish office procedures and routines
- Schedule and confirm appointments
- Answer electronic enquiries
- Provide customer service
- Work with minimal Supervision
- Transferring analog documents into digital data.
- Updating document formats.
- Data entry and organizing.
- Coordinated mail processing and distribution.
Education
High School Diploma -
ST. LAWRENCE COLLEGE
Kingston, ON01.2019
PG Diploma - Project Management
Sir Sandford Fleming College
Peterborough, ON05.2018
Bachelor of Computer Applications - Information Technology
GNDU
India,Punjab05.2014
Skills
- Attention to detail and organizational skills
- Handling Customer Complaints
- Exceptional communication and Problem Solving
- Teamwork and Decision Making
- Flexibility and adaptability
- Human Resource management & Administrative Support
- Data management
- Risk management
- Account Management
- Call Center Operations
- Money handling abilities
- Product and service knowledge
- POS systems expert
- Billing Adjustments and Refunds
- MS Office
- Tools: SF(Salesforce),ICE BAR ,TU(TransUnion), OAS(Interac e-transfer),ARCOT(secure code),TCS,MAC GUI,ADP,CSR Portal,TS2
Timeline
RISK SERVICE ADVISOR
PC Financial Bank
10.2021 - Current
Human Resources Assistant
Plaza Premium Lounge
04.2019 - 09.2021
Data Processor and Computer Programmer
IT Computer's Inc.
07.2014 - 07.2017
High School Diploma -
ST. LAWRENCE COLLEGE
PG Diploma - Project Management
Sir Sandford Fleming College
Bachelor of Computer Applications - Information Technology
GNDU
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