Mandeep Kaur
Halifax,NS
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Tactfully resolves issues, makes product recommendations, and delights clients to drive customer retention, satisfaction rates, and net promoter scores. Offering 4+ years of experience in related roles, as well as passion for always improving numbers, enhance knowledge and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Insurance Advisor
BrokerLink
Toronto
11.2023 - Current
- Assisted team members and managers with engagement activities, presentations, and coaching sessions, contributing to a positive and collaborative work environment.
- Acted as the initial point of contact for clients, providing exceptional service and support in person, over the phone, and via electronic channels.
- Maintained meticulous records of client interactions and transactions, ensuring accuracy and confidentiality in handling sensitive information.
- Scheduled and managed appointments with clients, demonstrating strong time management skills and attention to detail to ensure smooth coordination
- Responded promptly and professionally to client inquiries regarding insurance availability, coverage details, policy changes, and billing clarification.
Contact Center-Advisor
TD Insurance
Markham, Ontario
01.2022 - 05.2023
- Delivered outstanding inbound and/or outbound advice, service, and sales support to moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time
- Renewals, Operations to build customized solution and manage risk
- Daily usage of software such as GPS, Adobe, Guidewire, As400, Outlook
- Provided prompt and friendly customer service while responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfer, and billing clarification
- Helped engage Team with various engagement activities and coaching along with helping team manager with the presentations
- Received various clients compliments and Top Box surveys for providing Legendary Customer Service (LEI).
Sample Reception Coordinator
Bureau Verita
Mississauga, ON
05.2021 - 12.2021
- Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
- Assisted customer service, sales, and laboratory staff with inquires related the department
- Inspected the documents requirements and communicate any abnormalities or unacceptable conditions to the project manager teams or to client directly
- Ensured client’s samples are entered into LIMS and approved in timely manner according to the sample holding time, test code, due dates and/ or received date.
Supervisor
Tim Hortons
Saint John, NB
11.2020 - 05.2021
- Committed to delivering high levels of customer service
- Resolved problems/concerns effectively to the satisfaction of all involved parties
- Retained high level of knowledge of company’s products and services to delivered information on complementary offering and increase cross-selling
- Maintaining high productivity by efficiently processing cash, credit, debit and voucher for customer
- Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques.
Assistant Manager
Pizza Hut
Toronto, ON
06.2018 - 10.2020
- Effectively coordinated daily Restaurant management operations, resulting in greater productivity and highest level of customer satisfactions
- Managed daily financial tasks such as invoices, reports, and weekly deposits
- Dealing with customer complaints and concern achieving record 100% customer satisfaction rating
- Reviewed processing schedules and production orders concerning inventory requirement, staffing requirements, work procedures and budgetary limitations
- Reduced cost by 8% through control on overtime, operational efficiencies and reduced waste.
Education
Chemical Laboratory Technician -
Sheridan College
04.2018
RIBO Licensed -
Skills
- Well Organized
- Effective time-management skills
- Proficient in Microsoft Office, Outlook
- Strong Communication skills
- Building customer loyalty
- Problem Solving skills
- Risk assessment
- Cash handling expertise
- Sales proficiency
Timeline
Insurance Advisor
BrokerLink
11.2023 - Current
Contact Center-Advisor
TD Insurance
01.2022 - 05.2023
Sample Reception Coordinator
Bureau Verita
05.2021 - 12.2021
Supervisor
Tim Hortons
11.2020 - 05.2021
Assistant Manager
Pizza Hut
06.2018 - 10.2020
Chemical Laboratory Technician -
Sheridan College