Mandeep Kaur

• Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
• Restocked supplies to keep team efficient and ready for guests' orders.
• Cleared dishes, trays and carts from rooms with discretion and professionalism.
• Utilized strong multitasking skills while balancing multiple orders simultaneously, optimizing workflow efficiency.
• Process payments and adhere to hotel policies.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Expanded customer base through cold calling, networking, and relationship building.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

• Organizing wedding and cooperative events

• Manage daily operational area

• Addressing and escalating customer complaints

• Providing information about facilities and other services

• Reviewing daily and monthly sales

• Managing staff schedule and duties.

• Updated company databases, websites, and customer account Information

• Wrote and distributed executive meeting agendas and minutes to department heads and executive team members

• Coordinated with vendors to manage delivery schedules and reduce costs

• Answered work phones and routed correspondence to correct parties

• Shipped packages and received goods and materials under guidance of company's procedures

• Provided administrative support to executives by scheduling meetings, coordinating travel, tracking expenses and generating reports.

• Supported day-to-day administrative operat1on, processing financial documents and receiving calls

• Worked alongside senior team members to learn related job tasks and roles

• Provided support to existing staff on various tasks and duties

• Handled basic issues and problems under direct supervision, escalating more complex 1ssues to appropriate staff

• Cash register and purchase handling.

• Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
• Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
• Liaised with internal and external stakeholders, fostering strong relationships between the director and key contacts.
• Handled escalated issues with professionalism and diplomacy, resolving conflicts swiftly while maintaining strong working relationships with all parties involved.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

• Assisting in managing office area

• Collaborated with multidisciplinary teams to formulate actionable recommendations

• Provided guidance to junior associates on complex tasks

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Utilized POS system to receive and process food and beverage orders.

• Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
• Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Utilized POS system to receive and process food and beverage orders.

• Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
• Kept track of inventory and supplies, notifying management when restocking was required to ensure seamless operation.
• Maintained updated knowledge of menu offerings, including daily specials and seasonal items, ensuring accurate information was provided to guests at all times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.