Mandeep Kaur
Guelph,ON
Summary
A shift manager driven to keep the costs under control by increasing focus on productivity and customer satisfaction. Highly professional who has problem solving and decision making skills with strong work ethics and adaptability to any environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader Manager
McDonalds
Guelph, ON
04.2022 - Current
- Supervised team leaders on how to run different areas efficiently and smoothly.
- Managed a team work environment and team spirit where everyone was welcome to share their thoughts and opinions.
- Communicated regularly with other departments regarding product availability, pricing issues.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
- Displayed leadership skills by motivating team members to meet daily goals.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Identified areas for improvement in processes or customer service techniques.
- Communicated with other shift managers to facilitate continuum of customer service.
- Helped employees accomplish tasks during peak periods.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Monitored team performance to ensure compliance with company standards.
- Ensured that all employees adhered to established safety regulations and guidelines.
- Organized staff schedules and breaks according to store requirements.
- Maintained accurate records of employee attendance and payroll information.
- Provided feedback on employee performance during monthly evaluations.
- Resolved conflicts between employees or customers in an efficient manner.
- Conducted daily pre-shift meetings to ensure smooth operation of the shift.
Education
Post-Degree Certificate - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09-2023
Post Graduation Diploma - Agri-Business Management
Fanshawe College of Applied Arts And Technology
London, ON10-2022
Bachelors Degree - Bachelors in Agriculture
Punjabi University Patiala
Punjab, India05-2020
Skills
- Workplace Safety
- Employee Training
- Team Management
- Technical knowledge
- Quality Assurance
- Equipment Troubleshooting
- Team Development
- Schedule oversight
- Inventory Control
- Staff Development
- Cash Handling
- Energetic and Enthusiastic
- Decision-Making
Certification
- Food handling certificate.
- First aid certificate.
- Security license.
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Shift Leader Manager
McDonalds
04.2022 - Current
Post-Degree Certificate - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Post Graduation Diploma - Agri-Business Management
Fanshawe College of Applied Arts And Technology
Bachelors Degree - Bachelors in Agriculture
Punjabi University Patiala