Mandeep Kaur

• Generated additional sales opportunities with upselling and cross-selling techniques.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Developed strong rapport with customers and created positive impression of business.
• Developed and delivered engaging sales presentations to convey product benefits.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
• Trained and mentored new sales representatives.
• Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
• Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Listened to customer needs and desires to identify and recommend optimal products.

• Determine business development opportunities and
implement effective strategies for client acquisition.
• Create and improve business pipelines using cold and warm
techniques.
• Collaborate with team to forecast based on sales and
product profitability.
• Set up potential client contacts, cultivate relationships and follow
through on service needs.
• Effectively built relationships with both established and
potential customers.

• Led process improvement and problem-solving efforts to create
standard procedures and escalation policy for the customer
support team.
• Conducted training and mentored team members to promote
productivity, accuracy, and commitment to friendly service.
• Played an instrumental role in client satisfaction by working with
operational teams for the proper resolution of service issues.
• Explaining OPR, KRR, and MPR (Monthly Progress Report)
• Project planning and Analyzing client's website and preparing new
strategies using tools (Hubspot CRM)
• Operate as a key point of contact for agency planning teams and
clients.
• Working with cross-functional teams and clients directly to
ensure their paid social efforts and Organic efforts are meeting
clients' KPIs.
• Upselling, down-selling and cross-selling on the projects.
• Managing Google Ad campaigns and digital marketing
campaigns, setting media Ads budgets for the projects.
• Effectively communicate agency goals, manage workloads,
provide ongoing performance feedback, and support
professional development.
• Interviewed and participated in the hiring of eligible
employees when required.
• Prepare RFPs and briefs to assist with strategic campaign
planning.
• Assisted Manager with developing agency partners' processes
and workflow to ensure efficient working relationships (process,
timelines, budgets)
• Assisted and contribute to, strategic planning solutions that will
drive client's business results.
• Compiling and presenting post-campaign results and RFPs to
clients
• Experience in managing Google Analytics and SEM
projects (Re-marketing, display and search based Ads).
• Selling innovative digital solutions and ads to test new technology
and keep clients' businesses moving forward and staying ahead.
• Proficiency in Tiktok, Instagram, Facebook, YouTube and Linkedin
• Created a customer support strategy to increase customer
retention.
• Implementation of AI tools (Ahrefs & Semrush) to effectively run

• Identify and qualify leads through research, networking and
  referrals.
  • Develop and maintain relationships with clients,
  understanding their needs and providing customized
  solutions to help them achieve their marketing goals.
  • Create and manage sales pipelines, consistently exceeding sales
  targets.
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