Mandeep Kaur
Nova Scotia,NS
Summary
Driven Customer Service Associate and Supply Chain Professional with proven to effectively resolve various types of technical issues. Successful at managing supplier efforts, delivering comprehensive client and employee compliance and acting as point of contact for important suppliers. Adept at overseeing on-site quality and managing specific inspections schedules. Works effectively in cross-functional environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Supply Chain Associate
IKO North America
10.2022 - Current
- Order management including monitoring, tracking and updating of shipping dates using multiple excel spreadsheets including a comprehensive dashboard for daily actions
- Receiving and dispatching orders for products or deliveries
- Constant and proactive communication to internal and external customers regarding order and shipment status
- Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions
- Collaborate with multiple internal departments to ensure a smooth order process by problem solving to expedite as required using various data sources
- Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers
- Use excel to provide daily customer reports
- Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc
- Leading projects using structured problem solving methodology (Lean Six Sigma).
Customer Service Representative
Popular Pizza-Head Office
08.2021 - 10.2022
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems.
Warehouse associate
MARS CANADA
04.2021 - 08.2021
- Prepared orders for shipment by systematically picking, packing, and labelling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Plant Tissue Culture Lab Assistant
Panjab University,Chandigarh
06.2020 - 02.2021
- Prepared agar media and stock solutions and use Dan autoclave to sterilize media
- Maintained inventory of chemicals, media, and stock solutions, and safely disposed of chemical and biological waste
- Ordered supplies and reagents needed for conducting experiments and growing plants and kept detailed records of all orders
- Performed duties per applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Education
Advanced Diploma - Biotechnology
Centennial College
08.2022
Master of Science - MS - Botany/Plant Biology
Panjab University,Chandigarh
07.2021
Bachelor of Science - BS - Botany/Plant Biology
Panjab University,Chandigarh
08.2019
Skills
- Client Relations
- Salesforcecom
- JD Edwards
- Inventory Management
- Six Sigma Methodologies
- Logistics Management
- Data Analysis
- Customer Service
- Customer Support
- Supply Chain Management
- Pricing negotiation
- Supply chain distribution
- International sales support
- Retail store support
- Call center experience
- Professional telephone demeanor
Certification
- CPR/AED/First Aid - PerriMed First Aid & CPR Training (Issued Apr 2023 - Expires Apr 2026)
- Verified International Academic Qualifications - World Education Services
- Supply Chain Foundations: Project Management - LinkedIn
- Supply Chain Foundations: Managing the Process - LinkedIn
- Excel Supply Chain Analysis: Solving Inventory Problems - LinkedIn
Accomplishments
- Dean's List [2021]
- Dean's List [2019]
- Member of Botanical Society of Panjab University, Chandigarh.
- Elected to Vice President (Women Wing)for Panjab University Student's Union in 2017.
Projects
1. Effect of wavelength and duration of light on the growth of Cicer aeritinum seeds.
2.Capstone Project-Development of an efficient and SMART compost bin.
3. Phytoremediation of the Marine oil spills. Field Study on The Flora of Hoshiarpur District, Punjab (India).
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
French
Elementary
Timeline
Customer Supply Chain Associate
IKO North America
10.2022 - Current
Customer Service Representative
Popular Pizza-Head Office
08.2021 - 10.2022
Warehouse associate
MARS CANADA
04.2021 - 08.2021
Plant Tissue Culture Lab Assistant
Panjab University,Chandigarh
06.2020 - 02.2021
Advanced Diploma - Biotechnology
Centennial College
Master of Science - MS - Botany/Plant Biology
Panjab University,Chandigarh
Bachelor of Science - BS - Botany/Plant Biology
Panjab University,Chandigarh
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