MANDEEP KAUR
Brampton,ON
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
1
1
Certification
Work History
Front Desk Manager
Dahela Industries
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
Education
Bachelor in Buisness Administration - Buisness Administration
Yorkville University
02.2027
Skills
- Daily Reporting
- Cash Control
- Policy Enforcement
- Corporate Branding
Accomplishments
- Promoted from front desk clerk to front desk manager within [Number] months of hire due to exceptional job performance.
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
- Pursued relationships with local vendors to supply services to guests, which helped improve hotel revenues by [Number]%.
Languages
English
Professional Working
Affiliations
- front desk manager
Certification
- [Area of certification], dahela industries - [Timeframe]
- CM - Certified Manager Certification
Timeline
Front Desk Manager
Dahela Industries
Bachelor in Buisness Administration - Buisness Administration
Yorkville University