Khaab Phull
Calgary,AB
Summary
Attentive, engaging, and enthusiastic customer service representative capable of working efficiently in any fast paced business environment. A professional good at conflict resolution aiming to leverage interpersonal and communicative skills to build customer loyalty for the next job in their career.
Overview
2
2
years of professional experience
Work History
Office Administrator
ABS Truck Repair Solutions Ltd
05.2023 - 11.2023
- Manage and maintain office operations, including handling phone calls, emails, scheduling appointments, and coordinating meetings
- Interact with customers, addressing their inquiries, providing updates on repairs, and ensuring high customer satisfaction
- Maintain accurate records of repairs, invoices, and inventory using appropriate software or manual systems
- This includes data entry, organizing files, and generating reports as needed
- Assist in the procurement process by placing orders for required parts and supplies, and picking them from the store they were ordered.
Social Media Manager
BC Vapor
06.2022 - 05.2023
- Developing and executing marketing strategies to increase brand awareness, drive traffic to the store, and increase sales
- Developing and managing the store's social media presence across various platforms, including Facebook, TikTok, Instagram, and YouTube
- Creating engaging social media content, including photos, videos, and blog posts, that aligns with the brand's messaging and values
- Monitoring and responding to customer inquiries and comments on social media in a timely and professional manner.
Sales Marketing Manager
BC Vapor
06.2022 - 05.2023
- Assist customers in selecting and purchasing vaping products and accessories, maintain knowledge of vaping products
- Handling point-of-sale (POS) systems and inventory management software
- Manage inventory levels and restock merchandise as needed
- Placing online orders for new stuff according to demand and trend
- Collaborate with the sales team to create effective marketing strategies
- Creating and implementing effective marketing strategies to increase the store's visibility and sales
- Train new sales associates and provide ongoing support and coaching.
Sales Associate/ Cashier
7-Eleven
04.2022 - 08.2022
- Greeting customers as they enter the store and providing them with friendly and attentive service throughout their shopping experience
- Handling point-of-sale (POS) systems and inventory management software
- Stocking and replenishing merchandise, including food, beverages, and convenience items, to ensure that the store is well-stocked and organized
- Following all safety and security procedures, including checking identification for age-restricted products and reporting any suspicious activity to management or authorities.
Sales Associate/ Cashier
Real Canadian Superstore
12.2021 - 04.2022
- Greeting customers and providing excellent customer service by answering questions, addressing concerns, and resolving complaints
- Operating cash registers and handling cash, credit, and debit card transactions accurately and efficiently
- Processing returns and exchanges according to company policy, ensuring that customers receive timely and courteous service
- Providing information on store policies, promotions, and special offers to customers
- Following all safety and security procedures, including checking identification for age-restricted products and reporting any suspicious activity to management or authorities.
Education
Associate's degree - Business
Alexander College
12.2023
High School - Business/Commerce, Accounting
Delhi Public School - India
03.2021
Skills
- Office Administration
- Customer Service
- Cash Handling
- Team Leadership
- Social Media Management
- Adaptability
- Problem Solving
- Communication Skills
- Organizational Skills
- Time Management
- Attention to Detail
- Multitasking
- Conflict Resolution
- Inventory Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Urdu
Full Professional
Hindi
Native or Bilingual
Timeline
Office Administrator
ABS Truck Repair Solutions Ltd
05.2023 - 11.2023
Social Media Manager
BC Vapor
06.2022 - 05.2023
Sales Marketing Manager
BC Vapor
06.2022 - 05.2023
Sales Associate/ Cashier
7-Eleven
04.2022 - 08.2022
Sales Associate/ Cashier
Real Canadian Superstore
12.2021 - 04.2022
Associate's degree - Business
Alexander College
High School - Business/Commerce, Accounting
Delhi Public School - India
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