Summary
Work History
Education
Skills
Timeline
Generic

Mandeep Kaur

Brampton,ON

Summary

Customer Service Representative with 1 year of experience excels in creating positive customer experiences through exceptional service and effective problem-solving. Proven track record in team collaboration and leadership, evidenced by a 30% sales increase at Dspot Dessert Cafe. Adept at handling complex customer inquiries with detailed, timely responses, enhancing client trust and satisfaction. Eager to leverage skills in problem-solving, critical thinking, and organization to drive future success in customer service roles.

Work History

Crew Member

DSpot Dessert Cafe
Brampton, CA
08.2022 - Current
  • Providing exceptional customer service
  • Maintaining a clean and organized work environment
  • Collaborating effectively with team members
  • Handling cash transactions with accuracy
  • Managed team to increase sales by 30%, demonstrating leadership and strategic planning skills.

Customer Service Representative

Golden Educational Center
Moga, India
11.2020 - 11.2021
  • Managed customer inquiries at Golden Educations
  • Streamlined inquiry handling, ensuring detailed and timely responses to enhance client trust.
  • Elevated client satisfaction by 20% through effective resolution of complex issues.
  • Enhanced inquiry response efficiency, ensuring accurate and swift client communication.
  • Provided exemplary customer service, fostering a positive and supportive environment for client inquiries.

Education

Diploma - Computer Programming

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
01.2022 - 04.2023

Skills

  • Time management
  • Critical thinking
  • Teamwork
  • Communication
  • Organization
  • Customer service
  • Multitasking

Timeline

Crew Member

DSpot Dessert Cafe
08.2022 - Current

Diploma - Computer Programming

Sheridan College Institute of Technology And Advanced Learning
01.2022 - 04.2023

Customer Service Representative

Golden Educational Center
11.2020 - 11.2021
Mandeep Kaur