Mandeep Grewal
Brampton
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE
Ingrid Transport Inc
01.2024 - Current
- Updated and maintained database with accurate customer information and timely data entry
- Maintained up-to-date records of all shipments including pickup and delivery dates, customer information, cargo details
- Analyzed traffic patterns in order to select the most efficient routes for each trip
- Created and monitored daily driver routes to minimize fuel costs while ensuring timely pickups and deliveries
- Monitored truck locations using GPS tracking systems to provide accurate ETAs for customers
- Collaborated closely with other departments such as accounting and purchasing to ensure smooth operations
- Resolved customer complaints regarding shipment delays or damages quickly and professionally
Transportation Clerk/Data Entry
Canadian Tire
01.2022 - Current
- Assist with billing and invoicing of transportation services
- Maintain Accurate records of transportation orders and delivery schedules
- Coordinate the maintenance and repair of transportation vehicles
- Ensuring appropriate turnaround time on all data entry
- Monitor and updating existing data when required
- Retrieving data for team member upon request
- Receive and process transportation request from clients
- Communication with Clients and drivers regarding status updates and change to transportation plans
Administrative Assistant
KAAM Staffing
05.2022 - 12.2023
- Maintaining the company policies and procedures
- Provided excellent customer service and served as a front-line representative and communication relay person for the department
- Answering emails and calls in a timely manner to provide client satisfaction
- Booking appointments for the HR Manager and reminding appointment times with clients
Security Guard
Garda World Security
01.2021 - 05.2022
- Conducted regular security patrols to ensure the safety and security of the premises, employees, and visitors
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activities or incidents
- Maintained accurate records of all security-related activities, including incident reports, shift logs, and access control records
- Enforced access control procedures by verifying credentials and authorizing entry for authorized personnel while preventing unauthorized access
- Responded swiftly to emergencies, including fire alarms, medical incidents, and security breaches, taking appropriate actions to mitigate risks and ensure safety
- Collaborated with local law enforcement agencies, providing support during investigations and emergencies as needed
- Assisted in the development and implementation of security protocols and emergency response plans
- Conducted routine inspections of security equipment and systems, ensuring they were in proper working order
- Provided exceptional customer service by assisting employees, visitors, and clients with inquiries and concerns
- Assisted in the training and onboarding of new security personnel, sharing knowledge of security procedures and protocols
- Always maintained a professional appearance and demeanor, setting a positive example for the security team
- Kept up to date with industry trends and security best practices to continuously improve security measures
Warehouse Associate
Amazon Fulfillment Centers
12.2019 - 12.2020
- Successfully managed and organized warehouse inventory
- Used scanners to document pertinent carton level information
- Utilized RF Scanner to track products in transit
- Documented all damages, shortages, overages or other irregularities in shipment records
- Ensured quality control standards were met during receiving process
- Packaged and sealed products according to order size and specifications
- Sorted and organized merchandise in preparation for shipment
Supervisor
Tim Hortons
05.2017 - 12.2019
- Led a team of [number of employees] in a fast-paced restaurant environment, ensuring smooth operations and excellent customer service
- Trained, coached, and motivated staff, resulting in improved performance and customer satisfaction
- Managed inventory, ordering supplies, and maintaining optimal stock levels
- Oversaw cash handling, ensuring accuracy and compliance with company policies
Education
GENERAL BUSINESS - ACCOUNTS AND COMMERCE
Niagara college
Niagara on the lake, ON01.2018
Skills
- Data Entry
- Quick Books
- Invoicing
- Microsoft Office: Word
- Microsoft Office: Excel
- Microsoft Office: PowerPoint
- Mail Handling
- Records Preparation
Certification
- Smart Serve License
- First Aid CPR
- Driving License
- Truck Dispatcher and Freight Broker
Languages
English
Punjabi
Timeline
DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE
Ingrid Transport Inc
01.2024 - Current
Administrative Assistant
KAAM Staffing
05.2022 - 12.2023
Transportation Clerk/Data Entry
Canadian Tire
01.2022 - Current
Security Guard
Garda World Security
01.2021 - 05.2022
Warehouse Associate
Amazon Fulfillment Centers
12.2019 - 12.2020
Supervisor
Tim Hortons
05.2017 - 12.2019
GENERAL BUSINESS - ACCOUNTS AND COMMERCE
Niagara college
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