Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mandeep Gill

Fort McMurray,AB

Summary

Proven leader with extensive experience in customer service management and staff training, notably at Husky Gas Station. Excelled in enhancing customer satisfaction and streamlining operations through effective communication and inventory control. Demonstrates strong analytical skills and a commitment to fostering a professional work environment, leading to significant improvements in team performance and service levels.

Overview

3
3
years of professional experience

Work History

Retail Supervisor

Husky Gas Station
07.2023 - Current
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Cashier Team Lead

Triple O's Restaurant
11.2022 - 06.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Front Desk Attendant

Comfort Inn & Suites
02.2022 - 11.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
  • Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
  • Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.

Front Desk Attendant/Receptionist

SSJ Education and Services
07.2021 - 01.2022
  • Booking the appointments with consultancy.
  • Providing information to the clients, contributing to the overall professionalism of the front desk area.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.

Education

Associate of Arts - Community Economic And Social Development

Kwantlen Polytechnic University
Surrey, BC
04.2024

High School Diploma -

AKAL ACADEMY
Punjab, India
03.2021

Skills

  • Task Delegation
  • Store Organization
  • Inventory Control
  • Staff Training and Development
  • Customer Service Management
  • Communication -both written and verbal

Languages

English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Retail Supervisor

Husky Gas Station
07.2023 - Current

Cashier Team Lead

Triple O's Restaurant
11.2022 - 06.2023

Front Desk Attendant

Comfort Inn & Suites
02.2022 - 11.2022

Front Desk Attendant/Receptionist

SSJ Education and Services
07.2021 - 01.2022

Associate of Arts - Community Economic And Social Development

Kwantlen Polytechnic University

High School Diploma -

AKAL ACADEMY

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